compliance officer Remote
Job description
Job Purpose: The Compliance Quality Specialist is responsible for coordinating data integrity between Intoxalock’s database and partner Service Centers and customers. The Compliance Quality Specialists ensure processes are completed such as the completed installation processes, removal processes and vehicle switch processes. Compliance Quality Specialists are accountable for escalating concerns around client accounts or service centers. The position operates in a fast-paced, high volume, customer-oriented environment; a high degree of efficiency and attention to detail are required to meet role expectations. The Compliance Quality Specialist fulfills Intoxalock’s need to meet requirements for state reporting
Pay: $16-$18/hourly depending on experience
Desired Start Date: 8/07/2023
Duties and Responsibilities:
1. Professionally handle and direct all phone interactions in a timely and courteous manner.
2. Respond to emails, chats, and texts in a timely manner in accordance with department SLAs within the CST Organization.
3. Assist with updating reports, data entry and required documentation.
4. Contact service centers accurately confirm customer appointment completion and equipment returns.
5. Escalate issues with existing processes to leadership. Be a part of the solution and engage with solution-oriented results to resolve outstanding confirmations.
6. Assist in resolving equipment issues associated with equipment assignment and removal from customer accounts affiliate with confirmed appointments.
7. Quality review of pending installations to confirm accounts are compliant with state regulations
8. Timely completion of state required paperwork and customer data necessary for installation and violation reporting
9. Installation approvals, where regulations require such
10. All other duties as assigned.
Job Requirements and Responsibilities:
1. High School Diploma or GED is preferred.
2. 1+ years of experience in general office administration.
3. Excellent communication skills.
4. Ability to multi-task in a fast-paced environment.
5. Ability to work in a team environment.
6. Proficient in Microsoft Office programs.
What can you expect from Intoxalock:
- A comprehensive and highly competitive benefits package
- An investment in our employees’ professional development and growth
- On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
- The opportunity to work as part of a company that has doubled in size over the past three years, and continues to grow as the public safety industry expands
- Work from home and still be part of a team!
- Our company was named a Top Workplace in Iowa AND Best Place for Working Parents – titles we are proud to have!
We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
Does Intoxalock sound like a great fit for you? Apply today!
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Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.
