compliance officer Bournemouth, England
Job description
Role: Quality and Compliance Manager
Location: Bournemouth
Reference: HOB910321
Closing Date: {Expiry Date}
Quality and Compliance Manager -Based at our Head Office, BH23 6HG.
Salary £28,000 to £35,000 dependant on experience. Pension with a 4% contribution, 25 days holiday increasing every year, 25% discount in our stores plus many more.
As Hobbycraft grows and develops its own branded strategy we have an exciting opportunity for a Quality Compliance Manager. This role is based at our Head Office in Christchurch, Dorset with international business travel required.
The QC Manager will work with buyers, the sourcing teams, our suppliers and their factories and supply chain to provide specialist advice on product development and testing requirements. The QC Manager will also have indirect responsibility for our suppliers’ QA/QC teams.
The QC Manager will report to Head of Global Sourcing and work cross functionally with particular focus on buying, supply chain, artwork, distribution centre, central operations, commercial data co-ordinators and stores.
Key Accountabilities
- Develop Quality Assurance (QA) and Quality Control (QC) procedures, processes, and policies.
- Report monthly and quarterly to the senior leadership team on the following:
- Improve on a complaints process so that customer complaints are responded through Customer Services and CDC in a timely manner and that more serious issues are raised to the appropriate teams.
- Improve controls of returned and quarantined products with relevant stakeholders.
- Negotiation and management of contracts with key compliance partners
- Manage budgets and forecast spend relating to quality and compliance topics.
- Manage monthly invoice processing in accordance with company processes.
- Maintain compliance to updated standards and prepare the business for incoming regulatory changes.
- Support the Hobbycraft Own Brand sourcing team in New Product Development and labelling.
- Support the Hobbycraft Own Brand artwork team with warnings and legal notices on products. Also, to advise on misleading product artwork through our product systems.
- Design and trial continuous improvement initiatives with selected agents and 3rd parties.
- Develop and support improvements in product legal and technical knowledge within the buying teams, and wider HC teams as appropriate.
- Ensure Hobbycraft has a suitable due diligence system and appropriate ethical and environmental audits.
- Ensure Hobbycraft is compliant with Post Brexit UK and EU product related legislation.
- Work with agents and direct suppliers to deliver best practice documentation and compliance.
- Work with Dorset Trading Standards to maximise our ‘Primary Authority Scheme’ membership.
About You
- Recent graduate in a product design, chemical or manufacturing discipline
- Relevant experience in either retail, manufacturing or importing.
- Passionate about products, how they work and how they are manufactured.
- Committed to quality and continuous improvement.
- An eye for detail
- Flexible attitude with a “hands on” approach
- Excellent communication and influencing skills.
- Ability to communicate at all levels.
- Self -starter, ability to work well under pressure and unsupervised.
- Good organisation & time management skills.
- Must hold a valid UK Driving Licence
- Able to travel internationally (this will be Business Class)
About our Benefits
- Competitive Salary
- 25% Discount Card for Hobbycraft Stores and Haskins
- Hybrid working policy
- Free Onsite Parking
- Dog Friendly Office
- EV Charging Point
- Free Hot Drinks
- 33 days holiday inclusive of Bank Holidays with an increase each holiday year
- Birthday Day Off
- Company pension contribution – up to 4% contribution
- Employee Assistance Programme provide by Retail Trust
- Cash Health Plan with Health Shield
- Contribution towards eyesight test and glasses
- Subsidised gym membership
- Cycle to Work Scheme
- Long service awards and gifts
- Continuous training, development
- Colleague Wellness Programme
- A creative working environment
- Colleague Social Events
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
