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Job description

ANNA Money is a business account and admin assistant. A lot of our customers are new to the business world, so we offer 24/7 support to help them grow their business from the ground up.

Our aim is to provide legendary customer service to all businesses, big and small. The Compliance circle has a big role in this.

We're going through a period of rapid growth and we need people to join our expanding Compliance circle. If you're looking for a new opportunity in an exciting FinTech company, send us your CV today!

Role requirements

• A good understanding of Client Due Diligence (CDD) Know Your Business (KYB). You’ll be helping new and existing customers at account opening stage and carrying out periodic reviews in line with Anti-Money Laundering (AML) regulations and internal Know Your Client (KYC) and Know your Customer (KYB) policies. You will also have a knowledge of Real Time Transaction Monitoring.
• Collaboration know-how. You’ll work with the wider compliance team, escalating any risks you identify, and also providing training and guidance to other areas of the business on customer onboarding procedures.
• Analytical Skills. Part of the role includes reviewing and monitoring alerted transactions for suspicious activity and potential fraudulent activity. Full training is provided.
• A background in reaccreditation. You’ll assist with the reaccreditation of accounts in line with regulations and internal policies.
• A drive to help people. You’ll provide feedback and coaching to the support team where required.
• Be the best. Active participation in developing, testing, and implementing new or enhanced processes and other process improvement initiatives
• Brilliantly written communication. You articulate what you want to say with clarity, warmth, and poise.
• An eye for detail. Making sure identification and operational tasks are handled with vigilance and scrutiny — we are a financial service after all.
• Being direct. Solving problems with honesty and decisiveness. You’re not afraid of asking for help when you need it.
• Empathy. Talking and listening to customers is the core of our service. You’ll get to the heart of what clients need or want, even when they don’t know themselves.
• Resilience to deal with complaints. This role can require bravery, politeness, and endless patience, all at the same time.
• A thirst for knowledge. New features are rolled out all the time — and you’ll need to become an expert in them.
• Self-motivation. There's a lot to learn, so self-motivation is key
• Flexibility. Business happens 24/7, so we’re always on hand to help our customers. This means that shifts are flexible, and they'll change week to week. Most shifts are between 7 am and 10 pm. To help our customers over the weekend, you'll typically work one weekend a month.

What we need from you

• Demonstrable experience in undertaking CDD, KYB and Transaction Monitoring including completing independent searches and sanction checks
• Prior experience interpreting policies and procedures associated with AML
• Working knowledge of third-party global information sources used to complete CDD searches

What you get from us

• Flexible working times
• Perks. That includes Perkbox, birthday gifts and the Cycle to Work scheme and a travel allowance of up to £1000 every year.
• Share options (10x growth in recent years)
• An employee-driven salary review
• The opportunity to gain wider experience across all business areas (compliance, automation, banking, etc.)
• Access to accredited learning courses
• Employee wellbeing, fitness and mental health support programmes
• A day off for your birthday. Hooray!

Job Types: Permanent, Full-time

Salary: From £29,000.00 per year

Benefits:

• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Education:

• A-Level or equivalent (required)

Experience:

• KYB/KYC/TM: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote