Complex Needs Lead- Homebased (DS1970)

Complex Needs Lead- Homebased (DS1970) Remote

Full Time Remote 28461 GBP ANNUAL Today
Job description

Complex Needs Lead

Job type - Full time/ Permanent

Salary - £28,461 per annum

Hours -35 (plus 5 hours paid lunch breaks)

Working pattern - Monday- Friday 9am-5pm

Location- Homebased

Post will be primarily homebased with some expectation of travel across England and Wales primarily north of England/Midlands

Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers? We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

Who are we looking for?

A Complex Needs Lead to provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.

Some one with a good understanding of assessment and services for service users with complex needs including mental health and substance use. experience of assessment and advocacy. ability to deliver support and training to operational teams

Duties and responsibilities include:

-Support the improvement to the service offer to residents with complex needs in non commissioned housing in line with strategic objectives.

-Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required.

-Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements.

-Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure.

A full driving license and access to a car for business use is desirable for this role.

DBS check will be required for this role.

For details of the full role profile please click here.

For Details of Nacro's excellent benefits click here.

Apply Online

Job Types: Full-time, Permanent

Salary: £28,461.00 per year


  • Company pension
  • Sick pay


  • 8 hour shift
  • Monday to Friday

Work Location: Remote

Reference ID: DS1970

Complex Needs Lead- Homebased (DS1970)
London, United Kingdom
Campbell Robb
$25 to $50 million (USD)
501 to 1000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
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