Complex IDVA

Complex IDVA St Helens, Merseyside, England

Torus Group
Full Time St Helens, Merseyside, England 29579 GBP ANNUAL Today
Job description

We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.
One of the largest landlords in the North West, we have 1,500 staff, manage more than 37,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.
A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur
Safe2Speak Domestic Abuse Services is commissioned by St Helens Council to deliver support to victims of Domestic Abuse across the region. The current service includes (IDVA) Independent Domestic Violence Adviser, working with high risk victims of abuse, Domestic Abuse Outreach, working with medium to low level victims and an emergency accommodation facility for victims fleeing domestic abuse.

This is an exciting opportunity, and a much-needed dedicated role working with victims of domestic abuse with complex and multiple needs.
The Complex Case IDVA will be jointly managed by CGL and Safe2Speak benefiting from Safe2Speak management guidance and established/existing pathways to support victims of domestic abuse and their children.

The Complex IDVA will also be trained in relation to substance use by CGL and will deliver a range of interventions to support victims/survivors of abuse in the following ways:

  • Support around substance use and navigating external agencies
  • Creating safety plans and undertaking risk assessments
  • Accompanying clients to court or arranging pre-trial visits and requesting special measures e.g., screens to conceal clients in court so they do not have to face their abuser
  • Helping clients to access refuge accommodation where required
  • Helping clients to increase security in their property so that they can continue to live safely at home
  • Providing emotional support and referring victims to counselling or mental health services
  • Liaising with social workers on child protection issues and other key agencies
  • Representing victim’s views and wishes at Multi-Agency Risk Assessment Conferences (MARAC) meeting
  • Helping clients to make informed choices about the criminal justice process & accessing civil legal measures, liaising with the Police and other public services to promote victims ongoing safety, supporting clients to give evidence and write victim impact statements
  • Contribute to the development of a perpetrator programme through the voice of the victim and ensuring victim safety
  • Keep up to date with legislative changes and best practice regarding domestic abuse.
  • Share own knowledge, skills and professional updates, to support up-skilling and development within internal and external teams.
  • Raise awareness of domestic abuse and its effects on people and families.

To be successful in the role of Complex IDVA you will have:

  • Experience of working and engaging with people and families with complex needs and or challenging behaviour suffering domestic abuse.
  • Knowledge of domestic abuse legislation and best practice.
  • Track record of managing a case load, including support planning and multi-agency working.
  • Experience of crisis management, risk minimisation and of making decisions in difficult situations.
  • Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
  • Knowledge and Experience of Safeguarding Practices and Procedures
  • Track record of building a rapport with clients whilst maintaining professional boundaries.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status – because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.


Complex IDVA
Torus Group
Telford, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Consumer Product Manufacturing
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