Complaints Handler - Liverpool

At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals that have a drive for personal and career development.

The important bit:

Previous experience dealing with Complaints or working in financial services is required
These are permanent, full-time jobs
Our working hours are 37.5 hours per week, Monday to Friday between 8am and 6pm (flexible hours to fit your schedule)
No evening or weekend shifts!
The salary is £25,000
We are based in central Liverpool

What you'll be doing:

You'll be representing a major UK financial institution by responding to queries, concerns, and complaints either over the phone or in writing. We pride ourselves in our exceptional service and ensuring our customers put down the phone feeling satisfied. Being able to turn a negative experience to a positive experience is the heart of this role.

Benefits:

We offer 23 days holiday (plus bank holidays)
Eligibility for a discretionary bonus
Access to our contributory pension scheme
Support for financial services qualifications
An expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services, amongst many other great employee benefits.
Excellent employee wellbeing and assistance support programmes

You should apply if you:

Have previous experience dealing with Complaints or working in financial services
Strong written and verbal communication skills.
Ability to take ownership and investigate the root of an issue
Have a passion for helping people and a knack for building rapport over the phone. As the face of our company, we're looking for someone who is a great listener, has a caring demeanour and can make our customers feel listened to and valued
A desire to learn. From the moment you step into our office we'll invest in your professional development by providing extensive group and personal training that will assist you in becoming a confident and excellent Complaint Handler

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

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