Complaints Advisor Coventry, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
For almost 50 years we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence.
Further information about the LGSCO can be found at www.lgo.org.uk.
Job description
Person specification
Benefits
- Learning and development tailored to your role
- An environment with flexible working options including flexitime and hybrid working between home and office
- A culture encouraging inclusion and diversity
- A Local Government Pension Scheme
- 23 days holiday (rising by 3 days with 5 years service), plus bank holidays and 3 holidays set to during the Christmas holiday period
See the attached job pack below for more details and www.lgo.org.uk/vacancies.
Things you need to know
Selection process details
Short listed candidates will be invited to take an online verbal reasoning assessment. Invitations and full instructions will be sent to you by our external consultant, Capita Resourcing, during the period Monday 19 June to Sunday 25 June.
If successful, interviews will be held on Tuesday 4 July 2023.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Follow link to apply
