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Position: Company Car Reporting Coordinator ( Volkswagen Group)
Location: Milton Keynes (MK5 8HL)
Contract Type: Permanent (Full-Time)
Shift pattern: Day Time Only
Closing Date: 17th April 2023
Criminal Check required: No

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

• Have excel specialized skills to manage, organize, and analyze company reports
• To exceed and manage customer expectations by co-ordinating the reporting and analysis processes of all branded Company ECO & Loan scheme vehicles to both Volkswagen Group employees and associated organisations.
• Pro active approach to support the department and team to ensure customer requirements are met and high standards throughout are maintained. Opportunity to learn PowerBI to support reporting processes, output and departmental efficiencies.
• Fully embrace the collective team's aim to maintain the high satisfaction rating achieved monthly by offering a friendly and professional service to all our customers 100% of the time.

Accountabilities:

• Co-ordinate all reporting and analysis activity as required to support the scheme
• Be one of excel specialized process owner of the process.
• Adhering to scheme rules and department processes and procedures
• Liaising with VWG brand contacts on a daily basis
• Cross train with wider team to support with other departmental processes as required
• Ensure all administration is compliant with attention to detail and process management
• Deliver all KPI's in line with contractual requirements and flag any concerns if these can not be met
• Flexible approach to workloads supporting other colleagues as and when required
• Support your line manager with tasks relating to the delivery of the service as and when required
• Work with the team to suggest improvements and efficiencies to processes in line with analysis output
• Support wider team with customer bookings and queries
• Identify and flag any data anomalies to ensure efficient resolution

• Data Input experience with excellent attention to detail
• Strong Administration skills
• Willingness to Learn
• Strong Excel specialized skills - Essential
• Good analytical skills
• Proven track record in a customer service environment
• Team Player
• Excellent communication both verbal and written

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.