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An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our Into Work Advice Service Team. The successful applicant will help provide a professional face to face service to give mentoring support to participants living in Cardiff, to provide practical help in job seeking skills, job applications and assisting clients to produce relevant, appropriate and professional CV’s to assist clients to get ‘back to work’.

This post will work on our Cardiff Cares Academy. The Care Academy provides support to individuals actively seeking employment within the care sector. We are looking for someone who is able to demonstrate an understanding of the issues faced by customers seeking sustained employment; and possess the ability to help them gain employment.

You will have experience of working in a job seeking related environment.

You will have experience of working with customers on a face to face basis and experience of providing mentoring support in an employment setting. You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will assist participants move closer to employment opportunities and have access to a barriers fund to access training.

You will work well in a team, have excellent communication skills and have a flexible approach.

This post is temporary until 31/03/2024.

This post is subject to a Disclosure and Barring Service Enhanced check.

This vacancy is suitable for post share.

Evening and/or weekend working may be required.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

Due to the current COVID-19 circumstances, the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process of if you would like an informal conversation about this role prior to application, please contact Chris Howells on [email protected].

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice