Community Associate London, England
Job description
Hey, we're Jude.
The stuff no one talks about is all we talk about.We are a healthcare and wellness brand for a “new” age. Our first mission is to bring bladder care into the fore. It happens to us all – middle-aged people, young people, fun people, famous people,
‘normal’ people. In fact, 2.3 billion people globally suffer from bladder issues, it’s one-third of our population! Yet, the topic is still a taboo.
We are a venture-backed company, funded by our brilliant lead investor, Samos, which was also early investors in Ocado, Charlotte Tilbury and many other UK household brands and Reckitt Benckiser venture arm, Access VC.
With £2m pre-seed funding, 30 years of family healthcare and manufacturing experience, a medical advisory panel with leading experts, Jude is now ready to change the landscape of bladder care for good.
Who are we looking for?
Customer Experience Associate
Ex-midwives, Ex nurses - we need you!
The Role
We are looking for a Customer Experience Associate to join us in a pivotal moment in our growth. This is a great role for someone who wants to get exposure to a growing customer care function where you will get to own and support a variety of tasks.
Responsibilities
● Ensure an excellent level of customer service is delivered to every customer, every time
● Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going over and above.
● Be the first point of contact to resolve customer queries, complaints across multiple channels in a timely manner, communicating through email, phone and social media.
● Assist customers with all lines of enquiry which will include product queries, returns, delivery, health queries and more.
● Resolve complaints and escalations as appropriate and provide feedback learnings to your manager.
● Promote the Jude standard of service at every opportunity.
● Uphold Judes Hallmarks and employee values.
● Smash sales targets set
● Provide advice and tips to our customers around lifestyle and how to support bladder health
What will you bring?
● Had previous experience in a D2C environment
● Previously worked in women's health, bladder care or nursing
● Had previous experience of early stages flat structures
● Previously worked in a health, wellness or personal care brand.
● An interest in people, you love to chat!
● A positive, pragmatic, solution focussed approach
Job Types: Full-time, Part-time, Permanent
Salary: £22,840.00-£24,750.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Flexitime
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- London, EC2N 3AR: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London, EC2N 3AR
