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Job description

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

• 30 Days PTO! - Use it, Cash it, Roll it
• Company Bonuses
• Yearly Increases
• Cell Phone Stipend
• Tuition Reimbursement
• 401k
• Healthcare

Position Overview

• Responsible for the coordination of external campaign communications for donor engagement.
• Experience in copy/content writing on a deadline.
• Responsible for acquiring excellent working knowledge of all TBC software utilized for communication as well as be able to analyze effectiveness of communication.
• Subject matter expert and be able to train others in the usage of communication software as well as be able to function as part of a team that is highly adaptable to market trends.

Essential Functions

• Utilization of donor management system to create and maintain campaigns and communications
• Utilization of logistics calendar management system to check blood drive information for messaging
• Creative content writing for varying messaging channels including texts, emails, call scripts, and direct mail
• Assists in social media as needed
• Coaches and trains others in usage of software at direction of Management
• Provides weekly reporting on communications
• Schedules communications according to the communication calendar set by Communications and Customer Service Supervisor
• Creates mailing lists and mail merge documents for postcard, email, and other direct mail campaigns
• Submits all direct mail materials to third party vendor for mailing
• Writes and strategizes content for unplanned needs/pleas on a tight deadline
• Provides monthly reporting on communications and campaign success
• Contributes to the overall goals of donor engagement
• Attends educational programs and meetings
• Other duties as assigned or required

Minimum Qualifications

• College degree preferred
• 1-2 years’ experience in copy/content writing
• 1-2 years’ experience in CRM/email/SMS system management
• Excellent oral and written communication skills
• Attention to detail
• Excellent administrative skills
• Very knowledgeable in the use of Microsoft Office, including mail merge functions and mail list creation with Microsoft Word and Excel
• Excellent customer service skills
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to organize and prioritize workload and meet deadlines

Physical Demands

• Lifting up to 25 pounds
• Sitting, standing or walking for an extended period of time
• Bending and twisting

Equal Opportunity Employer Veterans/Disabled