communications coordinator London, England
Job description
Tesla is a mission-driven company. The role of the Content & Communications function is to establish and strengthen authentic connections with audiences everywhere – either directly or indirectly through our field teams. We focus on premium brand stories related to our products and our customers; we manage the corporate reputation and brand equity; and we engage, inspire, and motivate our communities.
The Customer Engagement Associate will work with the Customer Engagement Manager to develop and enhance the way in which our field teams and wider business engage with our customers, aimed at elevating the customer experience.
You will work closely with sales, delivery and service teams. You must be solutions oriented, flexible, self-driving and thrive in a highly agile environment. You have an in-depth understanding of customer experience, are creative, can think big but start small, and are eager to deliver results. An open-mind and team-player attitude is a must.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- Design and execute programs to elevate the ways in which we engage with our customers including but not limited to mystery shopping programs and field-based engagement reviews
- Build and maintain relationships with key stakeholders throughout our UK and Ireland market to identify improvement areas related to how we engage with our customers
- Consistently and doggedly correct misinformation and inaccuracies while executing on strategic direction to enhance the customer experience
- Analyse and assess on an ongoing basis the standard of our customer engagements within Tesla in order to identify, implement and report on the success of implementations, working closely with our training team to do so
- Work with HQ teams to develop and fix system bugs and enhancements
- Drive awareness of our products through field-based campaigns
- Ability to travel frequently to stores and regions (1 day per week) and base themselves in our Southern hub.
- Experience in customer experience type roles with a thorough understand of good customer experience and an eye for detail
- A self-starter who instinctively and consistently creates and meets both personal and professional stretch goals and has excellent writing and editing skills. Fluency in English is required.
- Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities. Proven ability to work well under pressure and adapt quickly to change.
- Curiosity and ability to think creatively with an ability to execute flawlessly on content plans with tight deadlines and multiple cross-functional stakeholders.
- Full and valid Driving License.
