communications coordinator London, England
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About the job
Job summary
The Government Digital Service (GDS) is part of the Cabinet Office. We work at the very centre of government to make user-focused digital transformation happen. We build and maintain common platforms, products and tools for others to use and create great public services that are accessible, inclusive and easy to use. We also work with departments to identify patterns, share learning and create change to make government more efficient.
Our teams are organised around delivering on our priorities, which are to:
- make it easier for people to find what they are looking for on GOV.UK
- build common service platforms to make it simpler and cheaper to build quality digital services
- promote agile, user-centred design practices both in the UK and across the world
This role will focus on leading the delivery of the external communication campaigns for a new GDS product, GOV.UK One Login.
GOV.UK One Login is a government major projects portfolio programme, you will be part of a programme delivering a simple, safe and secure way for users to log in and prove who they are in order to access all government services.
GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments interact digitally with users. GOV.UK One Login will deliver an accessible and essential function that will change lives and help millions.
We are an ambitious and visionary team so if you want to be part of this, then we’d love to hear from you.
Find out more at the GDS Blog.
Job description
As a Communications Lead for the GOV.UK One Login, you’ll:
- be responsible for developing a strategic marketing comms and applicable testing plan (both within government and publically). The plan will need to deliver short and longer-term priorities and business objectives that focus on excellent user experience and increasing product uptake and awareness across government
- manage a large-scale budget and associated resources, working through internal teams and external agencies and collaborating with comms teams at departments onboarding to One Login, to deliver against the plan to the agreed timescales. As part of this you’ll lead work to scope and procure additional specialised comms resources which you will then deliver through, ensuring quality and adherence to contractual terms
- work with Cabinet Office comms and press office team to manage the media and be accountable and responsible for ensuring messaging is in line with the agreed frameworks
- deliver exceptional storytelling and communications that are outcome and solutions-focused, finding ways to amplify the One Login message by successfully communicating with our audiences in the most appropriate manner
- be a strong leader within GDS, working with the One Login Leadership team, and wider GDS colleagues, to influence and direct peers to provide vision and guidance to inspire and deliver a cohesive One Login communications strategy within the boundaries of overall GDS messaging and branding
Person specification
We’re interested in people who :
- have experience in developing and implementing integrated communication and marketing plans for large, diverse, multi-stakeholder and end user audiences in complex Political contexts
- have experience of operating strategically across multiple internal and external groups and a proven track record of influencing and inspiring a wider team while delivering on the tactics of the plans to ensure outputs are delivered on time and within budget
- have outstanding communication and influencing skills, with an ability to build effective relationships at senior levels (internal to GDS, cross government, and agencies) and operate successfully in a political or complex environment to deliver large, high-profile, public-facing campaigns
- are capable of leading a dynamic high-performing team and operating at pace, utilising internal team members and outsourced experts
- have experience in procuring and setting up relationships with provider organisations and managing delivery through them
- have the ability to find innovative Communications solutions to defined business goals whilst being results-focused and driven and an ability to inspire this in others
Benefits
The benefits of working at GDS
There are many benefits of working at GDS, including:
- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an average employer contribution of 27%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for The King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to children's holiday play schemes across different locations in central London
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning
GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.
Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Things you need to know
Selection process details
The standard selection process for roles at GDS consists of:
- a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above
- A presentation/task - full details will be provided to those invited to interview
- a 60 minute video interview
Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.
**Successful candidate will go through SC clearance once in post**
In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.
For this role we’ll be assessing you against the following Civil Service Behaviours:
- seeing the bigger picture
- making effective decisions
- communicating and influencing
- delivering at pace
Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.
A reserve list will be held for a period of 12 months, from which further appointments can be made.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: [email protected] Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.
