Communications Centre Operator Plymouth, England
Job description
About us:
Defence Digital provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us!
We have fantastic learning and development programmes to gain externally recognised qualifications (such as ITIL Foundation), as well as in-house training and mentor opportunities! We’ll support your learning within your designated field and beyond, providing upskill options and further training to support your continuous professional development.
You’ll also be able to take advantage of our excellent benefits package, including discount services, generous leave allowance and a market-leading Civil Service pension.
A shift allowance of 20% and weekend premiums are payable for this role.
About the role:
As a Communications Centre (Commcen) Operator, you will be part of the team responsible for undertaking 24/7 management of the Naval Shore Telecommunications Network (NSTN) Message Handling System (MHS) and the Approach and Use at HMNB Devonport.
The team sits within the UK Strategic Command, Defence Digital Ops J3 area and forms part of the team structure, providing 24/7/365 service delivery to a select customer base within the UK and overseas.
This post is part of a 12 person, 24/7, shift-working team, supporting the delivery of High-Grade Messaging (HGM) across defence.
The Commcen Operator supports the Commcen Manager and Shift Supervisor, carrying out tasks as directed and advising of delays/issues in relation to the reception, delivery of formal signal messages and maintaining controlled access to the Commcen.
We are seeking a flexible, dynamic and capable person to join our front facing team and take on an exciting and interesting role.
High Grade Messaging is being replaced by Military Messaging, with Service Transition work already underway. Previous experience in ITIL Service Transition practices would be beneficial but not essential.
What you'll be doing:
The successful candidate will be required to:
- Process formal signal messages for input into appropriate IT Message Handling System.
- Take ownership of signals from originators via approved IT media, ensuring they conform to procedural rules. Record, determine transmission path and forward for preparation. Monitor and vet out-of-hours signal traffic and callout where necessary for Plymouth Units.
- Responsible for ensuring the timely distribution of signal messages precedence Priority and above, including during silent hours.
- Manage the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations whilst maintaining the protected document register within the agreed timescales.
- Monitor and report message irregularities and equipment faults appropriately.
- Preparation of special handling signals or material for onward delivery by means of suitably cleared IT message handling systems. Initiate service action as required to ensure the correct and timely handling.
- Manage the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications Publications accordingly.
- Timely filling of all bid equipment at keymat changeovers and any corresponding accounting and destruction.
- Maintain records of a controlled access to Commcen, in accordance with local instructions and requirements.
- Support the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller.
About you:
If you have the following desirable skills, knowledge or experience, we would love to hear from you!
- Motivated to work toward and attain an ITIL Foundation qualification, if not already held
- Previous experience of messaging systems would be beneficial but not essential
- Strong customer management skills, including the ability to build long term relationships with key internal and external stakeholders.
- Ability to communicate effectively to a variety of audiences, synthesising information to portray key messages and facilitate effective decision making.
- Excellent time-management and prioritisation skills.
The successful applicant will be part of a 12-person team, which operates a 1 in 4 shift roster: 4 shifts on - 2 days, 2 nights, 4 days off pattern.
Working hours: 24/7 shift work - 2 x 12-hour days, 2 x 12-hour nights, followed by 4 days off.
All shifts will have mandatory start and finish times, details will be provided at the interview stage.
A shift allowance of 20% and weekend premiums are payable for this role.
Why we're great!:
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pensionwith an average employer contribution of 27%
- Family Friendly – Enhanced Parental and Adoption Leave.
- A wide range of discounts – Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, company discounts with Virgin, Vodafone, and Microsoft Office.
- 5 days per year Learning & Development
- In year rewards and ‘thank you’ schemes.
- Flexible working.
- Generous leave allocations.
Equality and Diversity
Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.
For more details on this role, please click Apply.
Job Types: Full-time, Permanent
Salary: £22,758.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Sick pay
Schedule:
- 12 hour shift
Work Location: In person
Reference ID: 280754
