communications associate Fond du Lac, WI
Job description
Under the general direction of a designated Supervisor, the dispatcher is responsible for receiving and dispatching emergency, non-emergency and administrative communication with public safety organizations and private citizens during an assigned shift by means of radio, telephone, computers and other equipment.
The following list is an example of routine duties for this position. These duties are not to be considered all-inclusive and other duties may be required and assigned.
- Are required to work various shifts, weekends, holidays and overtime.
- Must be able to interact with the public in an accurate, courteous and professional manner.
- Must be able to manage and transition from extreme high stress situations to extended periods of inactivity.
- Must be able to operate a computer-based telephone system, multi-frequency two-way communication system, and other advanced computer software programs including; geographic information system (GIS) and computer-aided dispatch (CAD).
- Will earn and maintain required certifications including but not limited to; Medical and Fire Priority Dispatching programs, CPR and TIME System.
- Must maintain confidentiality of occurrences, incidents and information.
- Disseminate critical information in a professional, timely and accurate manner.
- Enter warrants, missing persons and other critical information accurately into the state and national data base systems.
- Maintain effective communication with co-workers ensuring an efficient working relationship and appropriate transfer of information.
- Will perform other duties as assigned.
Duties concerning routine communication center activities are performed independently. Supervision and guidance is available to provide direction and guidance when specific problems arise, during special assignments and as needed.
Decision Making:
Decisions concerning daily work activities are made independently and with assistance from co-workers. Supervisors are available for guidance and direction when needed or when required.
Interaction:
There is significant interaction with law enforcement, fire and emergency medical service agencies as well as other city, county and state offices, citizens and the general public.
Desirable Knowledge and Abilities:
General knowledge of radio, telephone and telecommunication systems used in a public safety environment.
Ability to:
- Verbally communicate in a clear and concise manner
- Remain calm and in control of emergency situations and exercise sound judgment in dispatching emergency personnel and equipment
- Type at least 40 words per minute
- Prioritize work activities
Training and Experience:
- Graduate from high school or equivalent
- Technical course work in typing, computer and telecommunications equipment is preferred
- Certification in Priority Dispatch and Time System is preferred
About Fond Du Lac County, WI
CEO: Allen J. Buechel
Revenue: Unknown / Non-Applicable
Size: 501 to 1000 Employees
Type: Government
Website: www.fdlco.wi.gov
Year Founded: 1844
