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Are you looking for an exciting and rewarding career? Consider a position as a Public Safety Communications Specialist in the 911 Communications Center!

Base rate: $21.50 per hour effective July 5, 2023
Additional $4/hour for Evening Shift
Additional $3/hour for Midnight Shift

The City of Lynchburg is an Equal Opportunity Employer and encourages everyone to apply.

• Assess calls by obtaining crucial and pertinent information, frequently from hysterical or irate callers, in order to classify and prioritize problems and to determine and coordinate the appropriate response by emergency personnel and equipment
• Provide necessary Emergency Medical Dispatch instructions to callers experiencing medical crises
• Monitor public safety units and maintain status of each to effectively coordinate response
• Handle and determine dissemination of time-sensitive and confidential information
• Operate various complex communications equipment, such as NCIC, 800 MHz regional radio system, and computer aided dispatch system
• Send, receive, and disseminate messages to and from other agencies and jurisdictions through the Virginia Criminal Information Network (VCIN)
• Execute extensive file searches and updates relative to location history, hazard information and record management data
• Administer appropriate notifications, such as alarm notifications, wrecker service, etc., as requested by public safety responders

• Other duties to provide direct or indirect service to the citizens may be assigned
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery
• Provide testimony in criminal court proceedings
• Coordinates daily with the Federal Emergency Management Agency (FEMA) through the National Warning System (NAWAS)

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
High school diploma or GED and customer service and/or telemarketing experience required. Associate's degree with major coursework in communications and/or public safety preferred.

• Must pass a thorough background examination, which may include a polygraph and credit investigation
• Ability to be certified by Commonwealth of Virginia as a Dispatcher through successful completion of state mandated training and obtain NCIC/VCIN, CPR and Emergency Medical Dispatch (EMD) certification during initial training period.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
  • Medical, dental, and vision coverage
  • Retirement through the Virginia Retirement System (VRS); the City pays 20.96% and employees pay 5% of base pay (pre-tax) towards their VRS benefit
  • Life insurance at no cost to the employee
  • Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
  • Eligibility for parental leave and tuition assistance
  • Paid Time Off
• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures