Commercial Specialist London, England
Job description
Commercial Specialist
Location: London Speechmark + (Hybrid Working)
Hiring Manager: Gary Borderick
Working Hours: Full time 37.5 hours per week – Mon to Fri
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
The Base Marketing team is responsible for engaging with our customers and building long lasting relationships maximising customer value and advocacy. Through our campaigns we aim to differentiate Vodafone from our competitors and optimise our commercial performance, by being insight led and creating real mutual value for our customers and our business.
The CVM team is responsible for engaging with our customers and building long lasting relationships maximising customer value and advocacy. Through our campaigns we aim to differentiate Vodafone from our competitors and optimise our commercial performance, by being insight led and creating real mutual value for our customers and our business.
What you’ll do
Drive commercial performance and efficiency across Upsell activities to the existing Vodafone customer base. Focusing predominantly on Vodafone Insurance and SecureNet, you will work to deliver high quality campaigns that drive customer revenue and products per customer. You will have end to end ownership of multichannel campaigns, including segmentation, targeting, campaign comms and performance analysis.
The Commercial Specialist will be expected to work with, influence and at times lead a wide range of stakeholders across business functions (Marketing, Product, Analytics and Campaign Ops) to ensure activities deliver in line with our KPI’s.
Campaign Management: Own, optimise and grow Insurance and SecureNet activity to Vodafone customers- Channel Optimisation – Monitor and drive KPI performance across channels, working with insights to create reports to improve business understanding
- Trading – Forecasting, performance management and commercial recommendations for accountable areas
- Insight and Analysis – work with analytics team to commission deep dives that uncover insight to drive decision making
- Proposition management- work with the central props team to develop and launch propositions for base marketing
Who you are
Strong Commercial acumen- Digital marketing experience
- Strong stakeholder management
- Good analytical & problem solving
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#LI-Hybrid
Consumer:
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
