Commercial Reporting Analyst London, England
Job description
The Role
As a Commercial Reporting Analyst, you play a central role in overhauling our approach to providing our commercial teams with actionable insight in an efficient and impactful manner.
You will be involved in building our foundation of common reporting tools for frontline commercial teams to use on a daily basis both with partners and for internal purposes.
Furthermore, you will have the opportunity to support commercial leaders with ad-hoc commercial analysis as required.
Reporting to the Manager, Commercial Reporting & Analytics, you will be part of a wider team of four, each of whom will take responsibility for a key part of our commercial reporting and analytics capability.
Through your work, you will have the opportunity to work closely with our commercial teams across markets,Data Science, Analytics Engineering and the Restaurant Experience team.
What you'll be responsible for
- Building and delivering the suite of standard reports used by all frontline commercial individuals and commercial leaders across market
- Drive the rationalisation of commercial reports across Deliveroo by profiling different commercial personas to define their reporting requirements
- Build standardised dashboards and reports that meet at least 90% of the needs of each commercial persona such that we reduce the time spent by commercial teams on building and running reports
- Where not self-serve, provide reports to frontline commercial teams in line with pre-agreed reporting SLAs
- Maintain regularly quality audits of all reports to ensure any data errors are captured and rectified quickly
- Managing partner-reporting facing that is not yet integrated into Restaurant Hub
- Maintain existing standardised partner reporting (e.g. "KAM Report") in the short-term whilst supporting the Restaurant Experience team to migrate into Hub in line with our product roadmaps
- Identify and execute other opportunities to standardise and "automate" partner-facing reporting (e.g. MBR / QBR performance reports)
- Supporting the Incentive Manager to run periodic calculation of commercial incentive Payouts
- Delivering one-off performance deep-dives for commercial leaders that does not deliver specialist Data Science capabilities
Requirements:
- Problem-solving & Strategic Thinking: Exhibits ability to identify most important causes of an issue; focuses time and effort accordingly. Generates thoughtful hypotheses and recommendations based on underlying issues in addition to surface observations.
- Data analytics: Strong grounding in statistical theory and its application in real world
situation, capable to interrogate large data sets efficiently, proficient in use of BI tools (Looker, Tableau etc), - Project Management: ability to manage and progress one to two projects simultaneously involving multiple stakeholders across both Commercial and other Deliveroo functions
- Communication & Influence: Proactively keeps stakeholders updated on projects at the right cadence. Consistently collaborates effectively across teams. Able to document and present ideas clearly in small groups.
Why Deliveroo?
We are a small team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
