Commercial Onboarding Team Leader United Kingdom
Lloyds Banking Group
Full Time
United Kingdom
48663 - 54070 GBP ANNUAL Today
Job description
End Date
Wednesday 17 May 2023
Salary Range
£48,663 - £54,070Agile Working Options
Job Description
Working in the Commercial team, you will be acting as a subject matter expert for all client complex due diligence Commercial Banking clients. You will be responsible for appropriately managing AML risk through the quality of account opening for Islands Commercial customers and Intermediaries. You will assess potential and actual risk within client portfolios in order to maintain Group-wide and local policy requirements and minimum standards in accordance with agreed risk appetite. The role will require you to:-
- Challenge the business to ensure risks are understood, mitigated and controlled
- Monitor and report on compliance standards to internal and external stakeholders
- Responsible for explaining and supporting due diligence requirements to both internal & external clients
Key Accountabilities
Customer
- Role model Best Team Behaviours, leading the team to deliver the right solutions and outcomes to help clients open accounts as quickly & smoothly as possible.
- Grow the skill set of my team by prioritising coaching activity, supporting them to engage with clients & colleagues to tailor their support accordingly and consistently deliver a great client experience
-
Ensure the team work efficiently and effectively, meeting any service expectations
Identify and champion new ideas that move us forward, supporting transformation activities to improve the customer journey and their experience - Lead & coach the team to demonstrate flexibility and adapt to the varying needs of their role, customers and the business, encouraging a one team ethos and collaborative working
Control Environment
- Regularly review all available data and ensure trends and emerging issues are identified, taking action to improve customer outcomes and their experience
- Own risk and operational management, ensuring adherence to all policies, procedures and any role competency activities required, fostering a culture of transparency and ownership where colleagues speak up, challenge and act where they see things are wrong
People Development
- Use appropriate data to support whole of job performance conversations. Role model the principles of Your Best, positive coaching interactions and foster a culture of two way feedback, recognising and celebrating great customer interactions
- Cultivate trust by fostering close working relationship, showing compassion, empathy and understanding. Care for colleague wellbeing, embrace diversity of thought and background and encourage people to be themselves
What else will we provide?
For starters, we'll give you a competitive starting package which comes with an annual bonus opportunity.
As well as giving you the following benefits:
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
- Private medical cover through Bupa Global.
- From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
- Together we'll make it possible
- We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
- And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
- So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
