Commercial Manager - Retention London, England
Job description
Description
Location: The Speechmark, London (Flexible)
Salary: Competitive + Benefits
Hours: 37.5
Be a part of Vodafone UK Consumer where digital is at the forefront of everything we do. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions.
What will you be doing?
The Retention squads shape and deliver the end to end strategy for retaining customers. We are responsible for delivering annual churn improvements in an efficient and valuable way.
You will be responsible for managing critical business metrics; defining bottom up churn and retention forecasts, tracking and evaluating performance and identifying, shaping and delivering opportunities to support the executional teams in delivering on our churn/retention KPIs.
Your objective will be to profitably reduce churn and outflow value (the value of each customer we lose from our base) whilst increasing base revenue, delivering consistent year on year improvement, beating the market and becoming best in class.
This is an exciting role, working in a well-established and highly experienced commercial team. You will be an ideas generator, passionate about driving results.
Who are we looking for?
You will have a natural flair for numbers but also be able to collaborate and influence a wide range of stakeholders.- You will have a proven ability to create & interpret complex commercial and financial analysis - financial modelling (Spreadsheet) is essential.
- You will have a track record of driving commercial performance in large organisations.
- You will excel at relationship building and effectively influencing senior management.
- You will have experience leading cross-functional teams in a matrix environment.
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
