Commercial Analyst Heathrow, England
Job description
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.
We’re here for the first step, the next step, and the big step.
You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!
As Commercial Analyst you will work within the International Operations team, ensuring service performance, client issues and data requests are clearly understood and addressed by the correct areas of the business – to improve network efficiencies, reduce costs, and maintain strong client satisfaction.
You will be accountable for:
- Providing regular transparency on service issues – the scale, why they happened and what is being done to resolve them – ready framed for client conversations
- Helping Client Managers know how to identify specific client issues using the available reports and data, and raising these issues to the appropriate level
- Providing ad-hoc reporting and analysis support and attending client meetings or calls to present this where required
- Highlighting operational client issues to Client Managers and ensuring appropriate actions are in place to tackle recurring issues
- Making sure client managers either have the data available to self-solve service issues, or work with the various data and BI teams across the business to locate and surface the required data
- Identifying reporting or data improvements and engaging the right teams across the business to address these
- Creating and maintaining KPI reports to track success of business actions and to drive the right behaviours where KPIs are not being met
- Building collaborative relationships across the business and with the Commercial teams to facilitate your delivery of your role
To be successful in this role you will require the following…
- Ideally educated to degree level or demonstrate relevant business experience
- Full clean driving licence as this role may require travel to operational sites and to clients
- Good commercial awareness and understanding of our clients’ customer-centric focus
- Previous Logistics or Retail industry experience preferred but not essential
- Able to work on your own initiative or as part of a team and establish effective working relationships at all levels of the business
- Highly numerate, skilled, and experienced in data analysis, MS Excel, and Office
- Skills in more technical data software is useful but not essential (e.g. Business Objects, Tableau, SQL)
- Able to share knowledge in an engaging way and help coach and develop skills in others
We encourage flexible working to fit your individual needs, as well as the team’s. This role does require being in the office 3-4 days a week at our Heathrow Depot.
We offer excellent benefits such as 26 days holiday plus bank holidays, annual bonus if all criteria are met, great pension, a range of retailer discounts from our clients and much more.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
#LI-Hybrid
Reference Number: HER915573-3254076
Location: Heathrow / Hybrid
