collector Reading, England
Job description
Position: Collections Agent
Reporting To: Operations Manager
Status: Permanent
Salary: £25,000 per annum plus benefits
Hours: Full Time (basic hours are 9.00 a.m. to 17.30 p.m)
Based: Reading
The Company:
UTP Merchant Services Limited (www.utpgroup.co.uk) and its sister company Faster Processing Limited (www.fasterprocessing.com) are two of the fastest growing, innovative fintech organisations in the UK. Through a mixture of innovation and a focus on delivering outstanding customer service, we are committed to providing our customer base with market leading credit and debit card processing solutions.
With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.
Duties and Responsibilities include:
· Chase overdue arrears by telephone, email and letter for active and non-active accounts (amounts)
· Uploading the arrears report on system
· Maintain notes within the system following all communication with clients to provide accurate record as to the status of accounts
· Issuing settlement fee invoices
· Allocating payments on system for UTP rentals accounts
· Banking cheques
· Resolve daily queries both internally and externally (around standing arrears)
· Process credit card payments
· Liaising with customers regarding their lease agreements when required
· Dealing with chargeback reports for the overdue arrears to minimise terminations and chargebacks to UTP
· Supporting CRC collections limited as and when required
The Successful Candidate:
Will be able to evidence…
· More than 12 months credit control experience
· Excellent attention to details and accuracy
· Excellent written and verbal communication skills
· Calm & confident telephone manner
· Ability to work under pressure & to deadlines
· Knowledge of Excel & Outlook
· Excellent organisation skills
· Team player
At UTP we recognise that our employees are our greatest asset and we like to reward your hard work with benefits that we think you will love!
Our aim is to continually support you in work, but out of work too…
Here is a glimpse at what’s on offer:
For your Pocket:
· Enhanced pension contributions
· Discounts & Freebies on food / drink / tech / gadgets / entertainment and much more!
· Free eye tests with Specsavers
For fun:
· Last Friday of the month – drinks on us!
· Quarterly team building event
· Annual awards ceremony
· Friday breakfast
· Day off on your Birthday!
For your Wellbeing (Mind, Body & Soul) something for everyone:
· Access to our Employee Assistance Programme (offering confidential support and guidance)
· Access to our online workout platforms (HIIT)
· Access to our meditation, hypnosis and yoga platforms
Due to the nature of our business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.
Job Type: Full-time
Salary: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Reading: reliably commute or plan to relocate before starting work (required)
Work Location: In person
