Collections Manager London, England
Job description
About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sacs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC's Responsible Business of Year 2018, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We're looking for a data driven Collections Manager to join our growing Operations Team and help us to delight our customers as we grow.
What you'll do
- People manage and develop a high-performing team of Collections Team Leaders and report to the Head of Collections.
- Manage the day-to-day operations of Collections.
- Complete internal and external audits.
- Liaise with external partners to improve collections processes and optimise performance.
- Relationship management with our outsourced partners and key internal stakeholders.
- Develop and continuously improve reporting to monitor collections performance and identify emerging risks and opportunities.
- Drive innovation and automation across the Operations team, providing feedback to the Product roadmap and developing scalable processes that increase operational efficiency, reduce operational risk and minimise losses.
- Project management and regular creation of various reports and OKRs for the management team.
- Liaise with the relevant department working groups, providing up-to-date reports on collections.
The essentials
- Ability to thrive in a fast-paced environment where change is constant.
- Strong management, Operations or Collections background with an understanding of fintech products.
- Experience leading cross-functional projects.
- Strong track record in building and managing relationships with internal and external stakeholders.
- Excellent analytical and problem-solving skills, ability to think from first principles. We are a data driven organistion.
- Strong business acumen with an ability to bridge the teams and Collections Operational Strategy.
- Excellent written and verbal communication skills.
What's in it for you?
- Competitive salary.
- Company bonus scheme.
- Regular company socials.
- Fast-growing environment.
- Career development – no two days will be the same.
- Generous company benefits include a pension scheme, health and life assurance, 25 days of holiday, an extra day off on your birthday, subsidised onsite cafe, gym discount (with PMI), childcare benefits, flexible working and many other perks
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
