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Collections Manchester, England

Full Time Manchester, England 27446 - 34063 GBP ANNUAL Today

Job description

Collections, Process & Policy Manager

Job Req ID: 4398

Posting Date: 15-Mar-2023

Function: Risk, Compliance and Assurance

Location: Deansgate, Manchester, United Kingdom

Salary: Competitive with great benefits

Recruiter: Carla Ballinger

Hiring Manager: James Cuthell

Career Grade: D

Internal Closing Date: 28th March 2023

Locations: Darlington, Newcastle, Stockport, Manchester & Birmingham

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

You've got opportunities
At BT our Credit Risk and Fraud Team are responsible for managing credit risk across all CFU’s. Credit Risk is made up of teams that specialise in different elements of the customer lifecycle and this role is principally concerned with delivery and assurance of Collections & Recoveries strategy & Policy for Consumer across BT & EE.

What you’ll do

Ensure Collections & Recoveries strategy and Policy is implemented successfully in order to optimise risk in line with business goals.
Ensure simple, highly effective strategies are put in place which can be delivered by operations.
Operationalise Policies that manage risk and can be consistently delivered by Collections Operations.
Customer journey is considered in all risk lead interactions
Ensure appropriate checks and balances in place to ensure policy adherence
Responsible for externally hosted Collections & Recoveries systems and for ensuring system stability to support Collections Operations- 400 fte

You'll definitely

Have experience of working in Credit Risk within a high volume consumer environment
Be Knowledgeable in business strategy and the drivers of organisational performance.
Have strong skills in building effective processes for Operational teams to utilise in delivering Collections Policy.
Be self-motivated and proactive
Be comfortable challenging and working to strict deadlines
Be organised and able to multi-task Use your initiative and be comfortable working with changing requirements
Be commercially aware

You might even

Hold and Industry recognised Credit Control Accreditation e.g. Chartered Institute of Credit Management.
Have a Utilities background

What’s in it for you

Exceptional career progression to other areas of BT.
Flexible working.
Competitive salary
10% Bonus
50% discount on an EE mobile package (30% for Friends and Family)
25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days
Exclusive BT TV offers.
Salary: Career Framework Band D
Position Type: Full Time 37.5 Hrs
Contract: Permanent

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..

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