Collections and Recoveries Officer - Octopus Real Estate London, England
Job description
At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world.
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Octopus Real Estate
Octopus Real Estate, part of certified B-corp Octopus Group, is a leading UK specialist real estate investor. With over £3.7 billion under management, we focus on property lending and healthcare. The property lending team provides bespoke, customer focused financing solutions across the residential, commercial and development sectors. The team has lent more than £5.7 billion across over 4,100 loans, providing competitively priced financing throughout the UK and spanning the property investment lifecycle, with loans typically ranging from £100,000 to £50 million.
What's in it for you?
Working in a team of 2 people, you will report to a senior recoveries manager and you will have accountability for your own portfolio of non-performing loans.
The role is broad and there are lots of opportunities to develop. One such way will be increased accountability for more complex cases. Secondly, we work closely with colleagues in development and commercial lending, and so career opportunities are not just limited to residential lending.
What will you be doing?
- You will deliver a key role in the credit function, supporting and managing non-performing Real Estate debt. You take pride in delivering an exceptional customer journey, in often difficult circumstances.
- You will build a strong working relationship with the customer team, working in collaboration to identify loans reaching maturity that may need your expertise
- Be proactive as you monitor and act upon non-performing loans. Including instructing solicitors, receivers, administrators and other third parties. As well as monitoring payment performance, arrears management and recommending strategies for loan recovery.
Ideally, you’ll have
✅ Experience working with insolvency practitioners and by extension, receivers, administrators etc.
✅ A good understanding of legal processes and requirements regarding non-performing loans
✅ Shortfall recovery experience
✅ A joy for working with high levels of detail and complexity
✅ A strong team player ethos, with the ability to collaborate with peers across teams
✅ The innate ability to take ownership of resolving issues and bring solutions to the table
✅ A desire to continually improve our processes by suggesting improvements
Additional Information
What we offer
A competitive salary, bonus, pension and share incentive plan
✈️ Untracked holiday
Hybrid working – most of our people spend 50% of their time in the office
- Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP, Shout & more
❤️ Life insurance, critical illness cover and income protection
Private medical insurance for you and your family
Electric vehicle leasing
The option to work overseas up to a month per year
Our Values
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.
We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.
Our Values
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.
We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.
