Collections Advisor

Collections Advisor Remote

hiya!
Full Time Remote 10.89 GBP HOURLY Today
Job description

What will a typical day look like?

  • Communicating with customers via inbound/outbound Calls, SMS, Email and Livechat.
  • Reviewing accounts & negotiating resolutions with customers that have fallen behind on payments.
  • Processing payments and payment extensions.
  • Providing soft service troubleshooting advice for our products.
  • Negotiating account resolutions with your customer base.
  • Working towards key SLA's and KPI's.
  • Building, maintaining and enhancing the relationships with the customers.

Key Responsibilities:

  • Upholding our brand value at all times - 'Do the right thing'.
  • Working with our customers to provide a beneficial customer experience.
  • Demonstrating industry and regulatory standards on all interactions in order to deliver a positive outcome for both customer and business.
  • Using multiple internal software systems to manage customer accounts and updating records accurately after each interaction.
  • Handling sensitive calls with empathy, particularly relating to any vulnerable customers.
  • Adhering to company quality guidelines closely.
  • Responding to customer dissatisfaction and escalating issues as necessary.
  • Defining and developing opportunities to improve processes, procedures and a better service proposition to our customers
  • Ad hoc tasks as and when required.


Key Attributes and Experience:


  • Customer centric approach to service.
  • Tele-Collections.
  • Clear communicator, both written and oral.
  • Basic numeracy, Literacy and computing skills.
  • Experience working in a customer service/collections environment answering inbound and outbound calls.
  • Ability to quickly build rapport with different customer personalities and types.
  • Confident decision maker, who works well under pressure.
  • Strong negotiation skills, with the ability to effectively control calls with customers, ensuring sympathy/empathy is exercised where appropriate.
  • Ability to multitask, organise and prioritise tasks according to current business objectives
  • Resilient and professional.
  • Energy and enthusiasm when working in a target driven environment.

Collections Advisor
hiya!

https://www.hiya.com/
Seattle, United States
Alex Algard
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Enterprise Software & Network Solutions
2016
Related Jobs

All Related Listed jobs

Programme Management Office (PMO) Lead
Department for International Trade London, England 52000 - 61933 GBP ANNUAL Today

In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. Maximum word count of 500.

Store Team Member
Home Bargains Doncaster, England 10.86 GBP HOURLY Today

Our Store Team Members deliver outstanding customer service by greeting customers, assisting with product queries and providing a prompt service with a smile.

Heating Engineer
Karbon Homes North East England 32518 GBP ANNUAL Today

We are looking to appoint suitably qualified and experienced individuals for the role of Heating Engineer to ensure we remain compliant and keep our customers

Social Media & Content Executive
Destination Sport Manchester, England Today

Develop compelling written content for blogs, website pages, email and social media, grabbing the attention of our target audience and showcasing products

Customer Assistant
Morrisons Birmingham, England 21000 - 21840 GBP ANNUAL Today

Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy.