Job description

WHO WE ARE:

LUCIO’S is an Italian inspired, independent coffee shop offering fresh, authentic, artisanal produce both through our seasonal menus and deli offerings. Our mission at LUCIO’S is to focus on sourcing high quality produce and ingredients and where possible using local produce. We will be recognised as a brand, which creates memorable places to visit for a range of quality, handcrafted coffees and foods; providing a unique experience, as well as a friendly and comfortable environment, to ensure customers will return again and again.

WHAT WERE LOOKING FOR:

We are looking for a coffee shop assistant that shares our company vision and mission and is as passionate about customer service as we are. We strongly believe in working closely as a team. We believe sharing inspiration and ideas is key to growth and success. If you think you are an individual who has passion and confidence in customer service, then you're in the right place. Your attributes will need to consist of having certain levels of self-motivation, confidence, creativity and reliability as well as the ability to use initiative and work independently when required. Teamwork and a passion for great customer service is a must.

THE ROLE:

Reporting to management, your responsibilities will include but not be limited to:

• Greeting customers as they enter
• Speaking and interacting with both new and regular customers
• Preparing and serving hot and cold drinks such as coffee, tea, smoothies and other speciality beverages.
• Preparing and serving hot and cold foods such as pastries, sandwiches, paninis etc
• Assisting with the serving of authentic Italian gelato
• Receiving customer orders and processing payments
• Unpacking and arranging deliveries from our suppliers
• Assisting customers in finding the products they're looking for
• Describing menu items and suggesting products to customers
• Addressing customer complaints and enquires
• Ensuring all food preparation and service areas are kept clean and tidy at all times, adhering to Food, Health & Safety regulations
• Being aware of and following operational policies and procedures

Hours of Work/Shift Availability:

You will need to flexible with weekday and weekend hours. Shifts may include early mornings, weekends, bank holidays etc

Opportunities within the company:

• Scope to innovate
• Personal training and development
• Promotion opportunities

Language:

• English (essential)

If you are looking for an opportunity to join an innovate brand which rewards personal flair and professionalism, then we’d love to hear from you. Please send your CV and a cover letter, outlining why you are applying for the position and what strengths you offer to the team.

Job Type: Zero hours contract

Salary: From £9.50 per hour

Benefits:

• Discounted or free food
• Employee discount

Day range:

• Monday to Friday
• Weekend availability

Physical setting:

• Coffee shop

Shift:

• Day shift

Ability to commute/relocate:

• Leatherhead KT22 8AN: reliably commute or plan to relocate before starting work (required)

Work Location: One location