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This is an exciting opportunity to play a key role leading the operations of the cutting-edge eDiscovery team at the Competition and Markets Authority (CMA).

In the eDiscovery team, we use our technical expertise to investigate, collate, process, analyse and produce digital material to support the critical cases undertaken by the CMA.

The CMA is the UK’s world-leading competition authority. Our purpose is to make sure competition works in consumers’ favour, and businesses treat their customers fairly. Be it tackling drug firms accused of over-charging the NHS, or investigating fake reviews on digital platforms, we take on complex cases that make a difference to people’s lives.

As the eDiscovery Operations Manager, your focus will be to prioritise, manage and allocate the complex, dynamic tasks being put to the eDiscovery team. You will manage the operational workload of the team, consisting of evidence management, data processing, analytics and production, prioritising tasks strategically and allocating them in order to maintain a high level of customer service and delivery.

You will also have responsibility for the creation and maintenance of business process and procedural documentation within the eDiscovery team, ensuring the processes and policy are fit for purpose and meet the requirements of our customers.

The role also has responsibility within the eDiscovery team to manage, coach and guide team members on eDiscovery best practice.

Please note we are also recruiting for an eDiscovery Development Manager. If you would like to be considered for the roles of eDiscovery Operations Manager and eDiscovery Development Manager, you will need to submit a separate application for each role.

For the position of eDiscovery Operations Manager, we are looking for;

• Experience of developing eDiscovery standards, policies and operational workflows which deliver innovation, efficiency, quality and reduced risk.
• Experience of managing eDiscovery professionals and quality assurance of tasks such as data processing, analysis and production
• Excellent internal and external stakeholder engagement (written or verbal) to provide a high-quality service and to meet task and project deadlines.
• Significant practical knowledge of the use and maintenance of Nuix Discover/Ringtail and Nuix Workstation. Technical certification in Nuix Workstation or Nuix Discover would be advantageous.
• Ability to solve problems and apply lessons learned to deliver a continually improving and high quality service.
• Experience of delivering results under constraints of budget and time, within a fast-paced environment.

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Significant practical knowledge of the use and maintenance of Nuix Discover/Ringtail and Nuix Workstation. Technical certification in Nuix Workstation or Nuix Discover would be advantageous.

As well as the interesting and varied work you’ll do to contribute to effective competition in the UK, and to ensure consumers get a good deal when buying goods and services, you’ll also benefit from:

• An exceptionally generous pension scheme with a significant employer contribution and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits
• 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King’s birthday. In addition, you’ll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
• Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
• Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
• A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work

Any move to the CMA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

Like many other organisations, we operate a hybrid working model with a mix of office and home working. We believe this supports us to deliver our best work while allowing the flexibility to maintain balanced and healthy lives. We work at least 40% of our time from our office locations across the UK.

If you’re already a civil servant being appointed on level transfer, you’ll retain your existing terms, including annual leave. If you are being promoted you’ll receive either a 10% pay increase or the new grade minimum, whichever is the greater. Applicants new to the civil service can be considered for appointment at a salary higher than the starting point indicated above, but not more than the advertised mid-point, depending on skills, knowledge, experience and qualifications.

We are fully committed to being an inclusive employer and ensuring equal opportunities. We want a diverse workforce that reflects the consumers we serve. We welcome applications from under-represented groups, including ethnically diverse people, people with a disability, people with diverse gender identities and from people of different ages.

We welcome applications from under-represented groups, including ethnically diverse people, people with a disability, and people with diverse gender identities.

We are an accredited Disability Confident Employer and disabled applicants meeting the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Our Values

The CMA delivers impactful outcomes for people, business and the UK economy. We are Ambitious and Evidence-based, and always strive for Excellence. We treat everyone with Respect, and are Collaborative and Inclusive.

Everything we do is underpinned by the Civil Service values: Honesty, Integrity, Impartiality and Objectivity.

Job contact :

Name :
Tom Skidmore
Email :
[email protected]
Telephone :
02087386808

Recruitment team

Email :
[email protected]