Club Receptionist London, England
Job description
We are seeking an Enthusiastic and professional individual for our Receptionist position in our front of house team at The Arts Club.
Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs – celebrating its’ 160 anniversary this year – and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.
About the role:
Our Reception team are the ‘voice’ of the Club; providing excellent, warm and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial and to work with the rest of the team to uphold current booking policies plus the Club rules and by-laws.
In a nutshell:
- Deliver excellent customer service at all times
- Collaborate with the receptionist/reservations team and deal with all enquiries in a professional and courteous manner on the telephone, e-mail and whilst on the reception desk. To answer the telephone, screen and direct calls in accordance to the departments standard
- Take and relay messages with warmth and efficiency
- Host and escort members to their reserved tables throughout the Club
- Answer all incoming reservations calls and maximising covers at all time
- Divert calls, answer emails, confirm reservations
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To be familiar with function sheets for the FOH and reception
- To be familiar with cancellations and no-shows in line with company policy
- Keep up to date with current music programme, art and members events to provide information to members, while maximizing booking opportunities
- Fulfil all reasonable requests from members to ensure their comfort and satisfaction
In return we offer fantastic rewards and benefits (T&C’s apply):
- Private medical benefits via Medicash
- Discount in over 800 retail outlets via Reward Gateway
- Discounts on food & beverage in our restaurants and sister businesses
- Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
- Enhanced sickness pay
- Life assurance
- Long Service Awards
- An exciting range of learning and development programmes
- Enhanced maternity pay
- Uniform laundry service
- Opportunities for promotion and continual progression
- Complimentary meals while on shift
- Employee assistance programme
- Occupational health nurse
Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks’ time please assume you have not been successful. However, don't hesitate to get in touch!
No agencies please.
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