Cloud Engineer Reading, England
Job description
Cloud Engineer – Permanent Role
Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing ?
The Cloud Engineer is an IT professional, specialising in the configuration, automation and support of Public Cloud services underpinning Thames Water’s journey to the Cloud. You will be joining an established platform team working on Azure.
Role Responsibilities
- Work with projects to bring new services on to the platform.
- Identify and automate cloud platform processes where there is proven business value.
- Work in a collaborative way with members of the team using Agile methodology.
- Highlight opportunities for automation of our resolution steps where possible.
- Support IaaS services in Azure and AWS (Windows and Linux)
- Support PaaS services, Azure SQL Database, etc.
- Maintenance and continual improvement of Cloud monitoring solutions.
- Diagnose and Fix L2 related support incidents.
- Manage, maintain, support, and improve our ability to respond to incidents across the entirety of the IT Infrastructure estate.
- Respond to Incidents raised by the business in ServiceNow.
- Liaise with all appropriate parties to resolve tickets as they arrive.
- Participate in the Change and Release process.
What you should bring to the role ?
- Demonstrable experience in a fast-paced IT operations environment.
- Will be versed in all aspects of Cloud technology, from IaaS to PaaS solutions. Certification in either Azure an advantage.
- Knowledge of Terraform automation desirable.
- Good grasp of platform design methodologies and best practices when it comes to securing those platforms in a Cloud environment.
- Understands and has used Azure DevOps in an enterprise environment.
- Be highly technical in nature and have a good understanding of Linux and Windows operating systems.
- Good working knowledge of PowerShell, ARM Templates, Unix shell scripting
- Can integrate well with a small team of highly technical individuals.
- Broad exposure to lots of different technologies.
- Be highly flexible in approach to the work required.
What’s in it for you?
Our competitive salary and package include a bonus, car allowance, private healthcare, an excellent contributory pension and 26 days of holiday per year increasing to 30 with the length of service.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water
We deliver life's essential service to our customers; communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provide Customer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.
