Job description
The Cloud Center of Excellence (CCoE) is responsible for mission-critical infrastructure that supports citywide, essential public services. The CCoE provides a centrally managed infrastructure service that is offered to 50+ City. The service offering includes both design and architecture, as well as daily operational support to ensure optimal performance, security, availability, resiliency, and cost for commercial cloud providers and services.
The ideal candidate is excited about bringing their technical savvy to serve San Franciscans through the improvement and modernization of IT infrastructure, as well as advocacy of public cloud services.
Essential Duties:
Contribute cloud expertise and knowledge to develop city commercial cloud services that are optimised for multiple city departments and applications.
Consult with and advise business partners on the best use, efficiencies, and economies of cloud technologies.
Architect, build, operate, deploy, and maintain secure, scalable, and highly available commercial cloud infrastructure.
Migrate business systems and data to commercial cloud infrastructure for production and disaster recovery environments.
Develop and maintain software solutions/frameworks to automate cloud configuration and administration in commercial cloud platforms.
Design and implement cloud-native solutions for rapid but reliable feature enhancements and conduct cloud capacity planning.
Implement and maintain operations monitoring and alerting systems to identify proactively and resolve issues/outages
Serve as 24x7 lead for escalating problem resolution with cloud providers.
Create, manage, and maintain Operations Scope of Procedures (SOPs) consisting of standard operating procedures, configurations, lessons learned, root cause analysis, diagnostic steps, and solutions to resolve incidents.
Research and evaluate industry trends to improve infrastructure solutions continuously.
Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience:
Three (3) years of experience analysing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field OR 5+ years of recent and verifiable experience building and managing commercial cloud environments.
- Cloud certifications (e.g. AWS/Azure/GCP Architect or Developer) strongly desired.
- Strong knowledge of at least one or more major cloud platform (AWS, Azure, Google Cloud, OCI).
- Experience with multi-cloud networking (e.g. VPC, VPN, Direct Connect, ExpressRoute).
- Hands-on experience with cloud-native technologies and concepts (serverless, containers, etc.).
- Experience with Infrastructure as Code automation tools and languages (Terraform, ARM/Bicep, Puppet, PowerShell, Bash, Python, etc.)
- Experience with disaster recovery technologies and tools.
- Solid knowledge of networking technologies and concepts.
- Experience with data centre consolidations, relocations, or moves.
- Experience in government and/or public safety environment.
- Familiarity with DevOps principles and methodologies.
- Must be self-motivated with time management skills.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.