Cloud Delivery Engineer London
Job description
Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: As part of continued growth within the Cloud Delivery Consultants team we require a Cloud Delivery Engineer to join the team. The Cloud Delivery Engineer will be responsible for integrating new customers into the Exponential-e's processes, procedures and CMDB. The role is mostly a project role covering a vast array of technologies that Exponential-e offer. You will get exposure to all services implemented by our professional services teams providing you with great exposure to allow you to develop your skills towards becoming a consultant. You will ensure that all services that are handed over to the MS team are undertaken to a high standard and that the correct level of documentation has been achieved as well as getting involved in the setup of vCloud and Zerto replication. You will maintain a close working relationship with customers as well as the Exponential-e Project managers in order to reach objectives and deliver projects seamlessly. You will get a lot of training and guidance from the consultants with the view to developing you into a Cloud Delivery Consultant. Key responsibilities for this job: Managing and owning the onboarding and disaster recovery process of each new and existing Managed Services customers. Ensure customer systems, processes and procedures are managed and administered in the CMDB thoroughly Liaise closely with the PMO, Professional Services and Pre-Sales to ensure delivery of onboarding is successful Provisioning new cloud services onto the Exponential-e IaaS platform Attending technical customer meetings, and participate in conference calls when necessary Regular customer communication and progress reporting during implementation Troubleshooting any faults that may arise during solution delivery Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents Being available to support and execute customer migrations as required by all current projects, which may sometimes be outside of standard working hours Generate and distribute a handover document to customers, and peer Exponential-e teams Occasional site visits for kick of meetings or planned work. Aid in the development of peers through knowledge transfer Knowledge and experience required: Must have: Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment Experience in managing/troubleshooting Windows and Linux Servers Previous experience in a fast-paced customer facing/MSP helpdesk role Experience in the Installation and Troubleshooting of Backups. Ability to provide a customer focused service to committed service levels Ability to work under own initiative, manage own time and work to deadlines Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities Must work efficiently, and be detail-oriented Ability to lead on Projects and manage Project timelines. Desirable: Experience in Zerto or Azure Site Recovery Working knowledge of VDI Solutions (Horizon View, Citrix, RDS, WVD) Good understanding of network fundamentals (Security/DHCP/DNS) Understanding of Scripting languages (PowerShell/VBScript) Knowledge and exposure to Disaster Recovery Planning, Testing and execution Experience in managing/troubleshooting Commvault, Attix or Azure backup products VMware vCloud experience Experience in managing/troubleshooting VMWare and/or Virtualisation technologies Knowledge of Networking (DNS, DHCP, Routing) Administration of Microsoft Intune Azure Fundamentals or AZ-104 Certified. Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way. Exponential-e
