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Purpose

• To play a key part in managing the C&H operating model workstreams and projects, with the aim of driving a simpler, more efficient store operation which delivers improved sales floor availability, stock accuracy to ensure the customer experience is maximised
• To provide solutions for operational challenges faced by Stores and the Support Centre and innovate to ensure that the Clothing and Home operating model is as efficient as possible
• To act as a conduit between Stores and the Support Centre, providing clear and factual feedback through great relationships and stakeholder management, which leads to action

Key Accountabilities

• Working as part of the C&H Operations and Transformation team – managing the C&H operation and forming future direction for the operating model including the One Best Way program
• Deputising for the Lead C&H Operations Manager
• Taking the lead on key C&H projects and managing a range of stakeholders across the business
• Delivering and driving results from projects and communicating progress/updates to the required audience in both verbal and written format
• Owning the identification and development of future improvements to the C&H operation
• Acting as liaison with stakeholder groups such as BUs, Allocation, Labour Planning, CI, Marketing, Customer Experience, Logistics, Trading & Retail.
• Demonstrating agility in reacting effectively to trade and business priorities, and managing information between Stores and the Support Centre to support the needs of the wider business
• Maintaining excellent relationships by working in partnership to meet requirements from Stores, aligning this with the best interests of Stores and customers
• Ensuring regular communication to Stores is accurate and deliverable

Key Measures/ KPI’s

• Effectively takes the lead on key projects across C&H, managing stakeholders to deliver effective outcomes
• Flow of factual and clear information between Stores and Support Centre colleagues
• Builds and maintains strong network of stakeholders across a range of functions, which deliver results

Key Leadership Capabilities

• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
• Creates and maintains relationships with customers, suppliers, and colleagues both within and outside their team
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
• Encourages colleagues to ask questions, challenge, try new things and learn from mistakes
• Uses customer feedback and market trends to guide teams work
• Successfully embeds change for lasting commercial impact and results
• Takes ownership and accountability for the success of their team
• Focused on delivering results that matter to M&S and prioritises to complete things on time

Technical Skills/ Experience

• Experience in and awareness of store operational processes
• Highly organised, with effective time management, and the ability to act with pace and prioritise
• Excellent verbal and written skills, to support comprehensive communication to stakeholders
• Strong influencing and communication skills, across all levels within the business
• Able to work both independently and as part of a team, based on projects and productivity requirement
• Ability to analyse and innovate new solutions/proposals to drive the operational strategy forward
• Experience in Microsoft Office, particularly Microsoft Excel

Key Relationships and Stakeholders

• C&H Operations
• Supply Chain Planning
• Logistics
• Labour Planning
• Regional Managers
• C&H Trading
• Central Planning
• Activity and Comms
• Digital Operations
• Food Operations
• BUs
• VM
• Property
• Customer Experience
• Continuous Improvement

LI-LW1

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.