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Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

This role performs receptionist, scheduling and clerical duties including administrative and clinical management support. Ideal candidates would be persons with the ability to handle a high volume of inbound phone calls and proficient with scheduling.

What you will do

• Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
• Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to inquiries and assist stakeholders according to procedures.
• Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
• File and retrieve documents including phone messages.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars includingtravel/lodging arrangements and catering.
• Oversee and order office supplies for the department.
• Other duties and administrative support projects as assigned.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least two (2) years clinic coordinator or administrative assistant experience Preferred

Skills and Abilities

• Familiarity with medical terminology and protocols
• Familiarity with HIPAA regulations
• Basic proficiency with electronic medical record software (EPIC)
• Intermediate proficiency with word processing software (Microsoft Word)
• Basic proficiency with spreadsheet software (Microsoft Excel)
• Excellent verbal and written communications skills
• Strong interpersonal skills
• Strong organizational skills
• Strong time management skills
• Basic conflict resolution skills
• Ability to maintain confidentiality and professionalism.
• Ability to work independently within established guidelines
• Ability to work with and relate to people at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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