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Job description

About the Position

MaleMD is a rapidly gowning telehealth company looking for a Patient Liaison to join our team! This position will be responsible for providing information about our company and services to potential customers. The Patient Liaison will also be responsible for providing account support to current customers.

Duties and Responsibilities

• Provide accurate information about our company and products to prospective customers.
• Handle inbound and outbound calls with emphasis on one-call resolutions
• Handle email support tickets
• Handle SMS support tickets
• Investigate shipping issues
• Work with partners to prevent and resolve shipping delays
• Other duties as assigned

Skills and Experience Required

• Ability to work independently as well as part of a team.
• Excellent interpersonal skills, customer service skills, and active listening.
• Excellent written communication skills (including spelling, grammar, and grammar usage).
• Ability to learn quickly within a small team environment.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks based on importance and urgency.
• Ability to maintain confidentiality regarding sensitive information.
• Experience in customer facing positions
• Experience with multiple software systems (such as: Salesforce, Replymanager/edesk, Zendesk, Aircall ect)
• Experience with Google sheets

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Paid time off
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• To be considered for the position, please respond with the exact following text: Patient Liaison, MaleMD

Experience:

• Customer service: 3 years (Preferred)

Work Location: Remote