Clinical Governance Quality Coordinator (NHS 111) Wakefield, England
Job description
Clinical Governance Quality Coordinator, Integrated Urgent Care (NHS 111)
Help us to deliver the best possible care to our patients!
The Clinical Governance Coordinator is a key role in the management of Integrated Urgent Care (IUC)risks, complaints, and incidents.
You must be able to work on your own as well as part of a team and be able to use your initiative. This is a busy role therefore you will need to demonstrate effective organisation, communication, and written skills. You will have excellent customer service skills when liaising with patients, members of the public, and staff at other NHS organisations; adapting these skills to manage sensitive and confidential information and issues.
You will provide line management for the Clinical Governance Quality administration team and assist with IUC Governance meetings and learning events.
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 5,800 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our values: Compassion, One Team, Integrity, Innovation, EmpowermentandResilienceare at the heart of all we do.
This role has a requirement to work from the Wakefield call centre and from home, except when cover is required in the call centre (this is done on a rotating basis by the Clinical Governance Quality team at the request of the Manager).
