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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Supervisor, Care Coordination facilitates the delivery of outstanding service and clinical excellence to Teladoc Health members. The Supervisor provides day-to-day support and leadership to the Care Navigation team, ensuring the effective and efficient delivery of Teladoc Health Services. This role exercises considerable judgement in applying clinical knowledge in resolving service issues within established policies and practices.

The Supervisor, Care Coordination works closely with leadership to perform routine people management duties, such as administration of staff schedules, providing performance feedback, supporting employee development activities, and leading training activities. This position participates in projects and initiatives that support process improvements and efficiencies as needed.

Essential Duties and Responsibilities

Oversees the daily operations of the clinical staff by: (35%)

• Participates in selecting, hiring, onboarding, and training of staff.
• Distributes work appropriately among the team.
• Schedules adequate staffing coverage.
• Approves time off.
• Communicates operational changes and updates to team members.
• Leads, mentors, and motivates staff to cultivate a positive and productive workplace environment.
• Supports the team in providing high-quality, cost-effective care coordination.
• Assists staff with challenges and problem solving in real time, acting as point of escalation for members and inter-departmental issues, engaging with key stakeholders as needed.
• Provides support and guidance to cross-functional support staff.

Oversees the daily volume of Care Coordination cases by: (40%)

• Assures the successful delivery of department KPIs.
• Monitors and reports daily case volumes and Service Levels to department leadership.

Ensures outstanding service delivery quality and timeframes by: (20%)

• Serves as a content area expert and trainer for the role of Patient Care Navigator.
• Conducts quality audits and provides employees with direct, positive and constructive feedback.
• Identifies opportunities and develops process improvement initiatives.
• Represents Teladoc Health professionally in communication with internal and external stakeholders.

Supports other activities and special projects as assigned (5%)

Qualifications Expected for Position

• Bachelors degree preferred.
• Prior care navigation experience preferred.
• 2+ years of people management experience preferred.
• Remote work setting experience preferred.
• Outstanding team player & strong interpersonal skills.
• Excellent written and verbal communication skills.
• Proficiency in using technology and software programs including Microsoft Word, Excel, Outlook.
• Skilled in organizing and prioritizing work in a fast-paced environment.
• Motivation to meet both personal and team deadlines.
• Bilingual-Spanish speaking a plus.

The below qualifications are required for this role.

• Current license as an RN or NP in good standing.
• Customer service experience in a health care setting.

The base salary range for this position is $94,000 - $100,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.