Client Support Officer Remote
Job description
Reports to: Head of Customer Support
Salary: up to £25,000 per annum
Overview
ProblemShared is seeking an experienced Client Support officer to join the Client Support team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company with a client centred approach.
Company Overview
ProblemShared is a key innovator in the rapidly expanding field of digital mind health.
We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.
We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.
At ProblemShared we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer.
Requirements
- Proven experience in customer service
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Experience working in a startup or remote environment
Additional specifications
- Experience using Zendesk
- Understanding of neurodiversity
What the job involves
- Provide excellent customer service to clients via phone, email, and live chat
- Resolve customer queries and issues in a timely and efficient manner
- Escalate complex issues to the appropriate department
- Maintain up-to-date knowledge of products and services
- Work closely with other departments to ensure a smooth customer experience
