Client Support Assistant Birmingham, England
Lloyds Banking Group
Full Time
Birmingham, England
19350 - 21500 GBP ANNUAL Today
Job description
End Date
Saturday 25 February 2023
Salary Range
£19,350 - £21,500Agile Working Options
Job Description Summary
Responsible for the day to day operational processing of client and internal stakeholders needs, providing an excellent level of client service to ensure LBG can Help Britain Prosper.
Job Description
- Carries out simple procedural tasks to support management of external client relationships.
- Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
- Carries out routine customer needs support tasks and assists others by following established procedures.
- Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
- Creates, organises and maintains files for correspondence and records.
- Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
- Supports others by performing routine policy-related tasks according to established procedures.
- Performs simple risk monitoring and assessment tasks by following established procedures in order to provide support to others.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
