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Client Support Assistant Birmingham, England

Lloyds Banking Group

Full Time Birmingham, England 23370 - 24600 GBP ANNUAL Today

Job description

End Date

Monday 02 October 2023

Salary Range

£23,370 - £24,600

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

A full time role based in Birmingham

Job Description

Key Details

JOB TITLE: Client Support Assistant
SALARY: £23,370
LOCATION(S):Birmingham
HOURS: Full-time – 35 hours a week - 9-5 Mon-Fri
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Birmingham office.

About this Opportunity

Banking Lifecycle Services forms a key part of Banking & Trade Delivery (“B&TD”) within Commercial Banking. The team works closely with Relationship Managers and Product teams providing critical day-to-day banking services to customers in Corporate & Institutional Banking (CIB), and Business & Commercial Banking (BCB). B&TD is based in seven locations across the UK, with over 1,000 colleagues servicing Commercial Banking customers and delivering specialist banking and trade product services. We set-up new products, provide everyday banking services and support international trading.

As a Client Support Assistant within Onboarding, you’ll be:

Opening accounts for our clients, some being more complex than others.
Developing an understanding of individual client needs and concerns and take personal responsibility for resolving client concerns.
Working within the team is multifaceted so you'll be fully supported through your initial training.
Using every Client interaction as a chance to impress by delivering an exceptional service.
Working with other teams across Commercial Banking, Economic Crime Prevention and Product Owners you'll build positive collaborations
As your confidence grows you’ll spot and call out areas we can improve our member experiences.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too….

What you'll need

We’ll be looking to you for phenomenal communication skills, whilst managing expectations.
Prioritising your workload and being organised is key to prevent delays to our clients.
You’ll maintain your personal resilience whilst showing your passion for helping others.
To be a team player
To be fully competent in Microsoft suite
Attention to detail is critical
Time management skills is key

And any experience of these would be really useful

Previous Banking experience would be an advantage but not essential.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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