Client Support Administrator Remote
Job description
Position: Client Support Administrator
Job Type: Permanent, Full-Time – 40h/week, Monday - Friday
Salary: £25,000 - £28,000/year
Holiday: 34 days per year, including public holidays
Where: Remote with option to work in Cheadle-based office, (UK-based with full rights to work)
Language: Fluent English required, other languages a bonus
About Us
Pinpoint Works is an industry-leading yachting software provider. We are a fast growing, dynamic team on the search for dedicated individuals to join us on our journey as we continue to provide world-class support to our existing clients and expand into new markets.
Pinpoint Works (part of the Voly Group) is a SaaS company based in the UK. We provide a work list communication and documentation platform which consists of both web and native mobile apps (iOS and
Android) to our global clientele in the niche market of super yachts within the maritime industry. It is used by crew onboard yachts and their support teams on shore to manage works in the full life cycle of a yacht.
Our parent company, Voly Group, is the leading financial solution of choice within the Superyacht sector.
Continual investment in new technology and integrated pre-paid card and payment platform make it the most compelling solution in the industry. The Voly Group are now diversifying our target market and moving into the music industry, working with Tour Managers, Talent Managers and Production Managers of some of the biggest acts in the UK and across the world.
Role Overview
The role of the Client Support Administrator is to assist the Account Managers with the day-to-day contact with our clients to provide a high level of customer support and satisfaction, ultimately leading to brand loyalty and reduced churn rates. This support will be done through various channels including but not limited to our chat function, WhatsApp, voice and video calls, email, etc. You will also assist the client team in all matters relating to client requirements and administrative tasks.
You will be responsible for supporting all admin tasks within the platform, CRM systems and relevant software, liaising with contacts internally and externally. The ideal candidate will be a quick learner who enjoys a fast-paced environment and can work autonomously when required. You will work closely with multiple departments throughout the business within the operations and finance teams to successfully manage all client queries and support the client team.
This is a fundamental client-facing role within Pinpoint Works with room for opportunity to move up to an
Account Manager depending on performance, as well as opening up other avenues within the business for the right candidate. There would also be room for growth within our parent company, Voly Group, in time.
Responsibilities
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- Answer queries and keep consistent communication via chats, voice and video calls, WhatsApp, and email
- Collaborate closely with the internal teams to ensure client satisfaction
- Fully understand the Pinpoint Works platform and other internally used software to enable you to support our clients
- Understand a high-level overview of the program and our processes
- Ensure client deal pages within our CRM are updated
- Bug reporting and client feedback to the development team
- Assess current processes and suggest improvements
- Be a team player for the wider Voly Group team to support and learn from one another
Requirements
- Excellent verbal and written communication skills
- IT literate – Outlook, Excel, Word
- Excellent attention to detail
- High level of organizational skills to manage and prioritise workload
- Proactive approach to all aspects of the role
- Quick to learn new technology
- Communicate effectively with the customers and the wider technical team
- Work efficiently and log time effectively
- Approach the position with initiative and enthusiasm
- Normal office hours though some weekend and after-hours work may be required to support our global clients
- Ability to work within agreed SLAs
- Right to work in the UK
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Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- any other languages? (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: PW - CSA
