client services representative Houston, TX
Unified Women’s Healthcare
Full Time
Houston, TX
50702 - 35927 USD ANNUAL Today
Job description
Overview:
United Women's Healthcare of Texas is seeking a full-time Laboratory Client Services Representative to work at our state-of-the-art CAP-accredited Lab in Houston, TX. The Laboratory Client Services Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathe.tic to concerns of our Care Center partners and patients.
Responsibilities:- Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
- Triage concerns appropriately based upon laboratory protocol.
- Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
- Provide information to Care Center Clients regarding collection requirements of laboratory testing.
- Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
- Create and distribute reports from Medical Record system and Lab Information System for Quality Assurance tracking.
- Assist Lab Account Manager(s) with onboarding process for new Care Centers.
- Contact Clients to resolve routine issues related to patient specimens and result reporting.
- Support laboratory administration and pathologists with clerical or administrative tasks as requested.
- Understands, support, complies with company policies, procedures.
- Other duties as assigned.
- Handling inbound Client calls.
- Calling Outbound to gather missing information.
- Reception Desk Coverage as needed.
- High school diploma or equivalent.
- Medical/lab experience is preferred as well as coursework in the medical sciences.
- Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology.
Unified Women’s Healthcare
www.unifiedwomenshealthcare.com
Boca Raton, FL
Bob LaGalia
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Health Care Services & Hospitals
