client services representative Leeds, England
Job description
Customer Services Officer - Grade C1
Internal vacancy. Applications will only be considered from existing Leeds City Council employees.
Customer Service Officer – Contact Centre
Temporary for 12 months
Full and part time hours available. Contact Centre open 9.00am – 17.00pm, Monday to Friday
Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds. Do your values match ours and do you have something to offer?
Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant and attractive city to the people of Leeds. This is a fantastic time to join us.
Benefits of working with us:
We pride ourselves on offering the best employee experience, with a genuine commitment to keeping our colleagues safe and well at work. You can expect great benefits whilst working for us including:
- a competitive pay progression structure including generous employer pension contributions
- flexible career paths with tailored personal and professional development
- support for you, your home and your family including personal, and financial support
- hybrid working arrangements (subject to needs of the role) and a flexitime system
For more information about our benefits please see the benefits section of our jobs page.
Introduction to the role of the team
Provide high quality front-line advice and support to customers contacting the Council’s Contact Centre.
Your role
- To ensure that a responsive, professional and caring service is provided to all customers, across all channels at all times.
- To maintain a thorough knowledge of customer issues, processes and related services to enable you to deal with and resolve most enquiries without assistance, including detailed, complex and sensitive cases.
What you will bring to the role
- You will have excellent communication skills and be a team player. You will be motivated and a critical thinker with the ability to understand the needs of your customers.
- Ability to maintain complete confidentiality and comply with Data Protection legislation.
- Ability to communicate effectively using a variety of media including by phone and in writing with a wide variety of people in a polite and tactful manner.
- Excellent literacy, numeracy and skills.
- Proven ability to learn new IT packages and skills.
We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
