Client Service Manager London, England
Job description
Some careers prize diversity more than others.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
GTRF serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients.
We are currently seeking an experienced individual to join this team in the role of Client Service Manager.
The GTRF Client Service Manager is a client-facing role and will deliver globally connected, excellent and market leading service to clients, Premium or Gold, in line with GTRF CS global segmentation model. This role is responsible for managing, owning and handling the transactional needs of assigned clients.
In this role, you will:
- Manage a large portfolio of BB & MME clients
- Delivers UK’s GTRF CS strategy and operating model, aligned with the global GTRF CS target operating model
- Handle, own and resolve clients’ transactional queries, issues and complaints;
- Coordinate with Transaction Services staff, BDMs, RMs and other internal/ external staff for service performance and issues;
- Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning
To be successful in this role you should meet the following requirements:
- Experience within a Client Service role
- Knowledge and experience in GTRF products, specifically Guarantees
- High commitment to service excellence and client relationship management
- Strong stakeholder relationship and management
- Strong interpersonal, influencing and communication skills
- Strong multi-tasking and problem solving skills
This base location for this role can either be Leicester, Manchester, Birmingham or London. This role is Hybrid working with 1 day per week in the office.
You’ll achieve more when you join HSBC.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
