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Client Service Manager Glasgow, Scotland

Full Time Glasgow, Scotland 19824 - 23751 GBP ANNUAL Today

Job description

Client Service Manager

Job Req ID: 15040

Posting Date: 24-Apr-2023

Function: Service

Location: Alexander Bain House, Glasgow, United Kingdom

Salary: Competitive

LOCATIONS
Alexander Bain House – G2 8JQ

BENEFITS INCLUDE

Annual 10% Bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
Purchase discounted BT shares
Options including discounted Virgin Experience Days, private healthcare & dental care, access to counselling services, access to physiotherapy, season ticket loan
Discounted BT/EE products including Broadband and BT Sport
Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more

FLEXIBLE WORKING
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

THE ROLE
Plan and execute service management strategy for a range of private/public sector clients. You’ll be delivering contracted services with the help of virtual teams, building relationships and identifying opportunities to enhance customer experience by leveraging BT products & services.

This position will see you join team of 20 people in total, split between Scotland and Northern Ireland, meaning you’ve got lots of support as you learn the role. And this team/area of BT is growing, especially with public sector clients, meaning you’ll get exposure to stakeholders in local government, emergency services and more.

Your core duties include:

Support on client solutions & operations to ensure an effective end-to-end service relationship
Support service delivery activity against agreed time, quality & cost objectives
Coordinating a virtual service team
Execute plans for incident resolution & resolving customer complaints
Identify trends to understand customer pain points
Help implement improved ways of working within service management

EXPERIENCE REQUIRED

Knowledge of service management methods
You can demonstrate delivering service performance, driving change & growth
You can build & manage key relationships with customers and internal operational teams
Comfortable communicating with stakeholders across different channels
Complaint handling & issue resolution
Able to monitor/analyse data and manage operating costs

WHAT HAPPENS NEXT?
This advert closes on May 5th, after which the hiring manager will review all applicants and provide feedback.

Interested? Don’t miss out. Click apply now and submit your details.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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