Client Service Manager

Client Service Manager Chertsey, England

Blue Square Marketing
Full Time Chertsey, England 40000 - 42800 GBP ANNUAL Today
Job description

The Opportunity

We are currently recruiting for a Client Service Manager based in Yateley / Chertsey with Home Working. This is a permanent position with Blue Square, supporting and working closely with our client Samsung, offering a salary between £40,000 - £42,8000 per annum with a great bonus.

This is the perfect role if you want the opportunity to:

  • Make an impact and be a key part of our service relationship with Samsung

  • Work with a leading brand and be a key part of the service team

  • Get full training and ongoing support to enable you to fulfil your role to the best of your potential



  • The Role

    As a Client Services Manager, it is your role to understand your clients and their needs, inside and out. You will be responsible for monitoring and progressing client initiatives, activity, requests, and end to end service management across your portfolio within Samsungs Mobile Experience Services and CE (Consumer Electronics) Training sector.
    Your new role will focus on Samsungs External Partner Service Centres, leading them to success through best in class service. You will also support our Consumer Electronics Trainers that provide vital training to our Early Life Support Specialists.

    You will ensure that effective and efficient services are delivered to contractual SLAs and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plans. You will be the expert in spinning multiple plates and pushing the boundaries, always delivering exceptional results.

    Key Responsibilities:

  • Client relationship management

  • Support Samsungs External Service Partners to deliver best in class services

  • Be the voice of the agency to the client, and the client to the agency to drive our service and proposition

  • Effectively manage and support all operational running of your allocated accounts

  • Develop strong relationships across internal departments to always ensure outstanding service delivery

  • Always looking to innovate and grow strategic opportunities and service delivery


  • Skill and Experience
    Essential:

  • Willing to embrace, live and embed our ETHIC values, Excellence, Together, Heart, Integrity & Curious

  • Previous account management / executive experience

  • Good commercial awareness and critical thinker

  • Experience and/or understanding of the retail/telecommunications industry

  • Excellent relationship-building and interpersonal skills

  • Able to adapt to change easily and work well under pressure


  • What’s in it for you?

  • Salary: £40K - £42,800 pa

  • Bonus: 20% Performance Related Bonus, 10% Accelerator Bonus

  • Company Sick Pay

  • Samsung Discounts

  • Life Assurance: 4 x annual salary

  • Perkbox
  • Client Service Manager
    Blue Square Marketing

    https://bluesquare.uk.com/
    Hertford, United Kingdom
    Andrew Leaver
    $25 to $50 million (USD)
    501 to 1000 Employees
    Company - Private
    Advertising & Public Relations
    2008
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