Client Service Executive London, England
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
Role Purpose:
The role of GCB7 Client Service Executive will focus on delivering standards of service consistent with a world class Private Bank and the undertaking of day-to-day administrative duties for the UK Relationship Teams, supporting the activity of the Front Office.
Core Responsibilities:
- Relationship management operational support providing a highly professional, competent and skilled service.
- Works to support the Private Bank Relationship teams via delivery of service standards that are consistent with a world class Private Bank and by taking responsibility for day to day administrative duties for the relationship managers and supporting front office.
- Process all payment and transfer requests in accordance with procedures and within given timescales.
- Act as first point of contact for queries regarding credit and debit cards and secondary client contact for all other enquiries.
- Prompt and appropriate action taken to address client feedback/complaints.
Key Skills & Experience:
- Experience in a Wealth or Private Bank environment.
- Experience of working in a client facing position is essential.
- Strong administrative skills.
- Excellent time management, well organised and ability to prioritise.
- Excellent communication skills.
- A good team player with drive for success and achievement.
- Ability to work under pressure and stick to tight deadlines, while maintaining high level of accuracy and attention to detail.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
