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When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

In an effort to customize and drive greater value out of the Managed Security Services and Vulnerability Management Services, Verizon clients have the ability to add additional Support via a Client Security Engineer (CSE). The Client Security Engineer (CSE) is an integral part of the managed security solution. Our CSEs partner with the customer’s network and security architects to create security designs based on best practices and customized to meet the customer security policies. They will ensure that new designs support appropriate capacity levels and then provide ongoing capacity management though-out the design life cycle. The CSE is tasked with lifecycle ownership of the environment and works closely with Security Operations Center and back office MSS teams to provide 3rd and/or 4th level operational support, problem resolution, and identify production pain points. As part of the solution, CSE can be engaged to provide proactive project proposals based on capacity monitoring and operational pain points. All security designs are created to support SLA and are therefore optimized to support business continuity. Where possible, we will also look for opportunities to consolidate infrastructure to reduce cost and/or dedicated lanes built for high priority applications. Our CSE have extensive experience with complex designs including those associated with the wide variety of vendor platforms supported by MSS today. You will be creating technically sound security designs that are compliant with the customer’s security policies, and manageable from the 24x7 SOC. Also responsible for maintaining standards, CPE, and version control for custom MSS engagements. You will be conducting requirements mapping, consulting, project response, level of effort determination, equipment specification, and implementation recommendations and guidance. Proactively generate proposals for recommended, corrective, courses of action based on problem management or RCA reports. You will provide 3rd or 4th level Operations Support.

• Help overcome technical challenges as you help move the network forward with new technology, features and functionality, which includes conducting product and technology evaluations.

• Minimize the risk of negative effects resulting from poorly planned network changes.

• Determine the appropriate hardware and software features and functionality required for a change or enhancement.

• Verify that the new hardware and software levels are interoperable with the existing legacy network.

• Carry the customer forward with new technology while attempting to protect the customer’s investment in the process.

• Give technical advice and guidance on network cutovers and implementation plans while understanding how these changes/modifications can affect the customer’s business.

• Provide guidance, technical, and troubleshooting support on Tier 4 escalations.

• Maintain quality assurance through adherence to established process, procedures, baselines, and CPE standards.

• Act as the technical liaison between the customer and Verizon for problem resolution assistance with regards to critical network and Change issues.

• Define action plans that are easy to implement, effective at reducing risk, and as much as possible will take advantage of existing people, processes, and technologies.

• With the Security Services Advisor (SSA), participate in status calls to discuss risk intelligence, incidents, vulnerability details, change request, implementation state, compliance state, and/or risk state.

• Be involved in MTO, Merger, and Separation duties, supporting Management Take Over (MTO) for custom MSS client contracts.

• Be involved in due diligence and documentation associated with complex Association and Application flow determination, which forms the foundation for managed changes and incident management in highly visible perimeter environments.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four orrelevant work experience.

• Experience in IT Security.

• Willingness to travelUp to approximately 25% of the time.

Even better if you have one or more of the following:

• Certifications in that area (CCNA, CCNP, CCIE).

• Security certifications from SANS or ISC² (CISSP, GCIH, GPEN, GMON, etc).

• Eight or more years of hands-on technical support of network and network security products.

• Expert level experience and certification with at least one firewall vendor (Palo Alto, Checkpoint, Cisco, Fortinet).

• Proven experience in multiple vendor devices andtechnologies including UTM, IDS/IPS, NGFW, proxies and NAC.

• Knowledge of the most common operating systems.

• Experience working in a customer facing role.

• Excellent communication skills ( oral and written ).

• Skills with communicating to technician to Executive level.

• Ability to work individually without much guidance.

• Time management skills to balance between clients.

• Experience with cloud platforms like AWS and Microsoft Azure.

• Knowledge of a common scripting language ( Python).

• Experience in DevOps.

• Solid knowledge of network products and technologies.

• Knowledge of a SIEM solution (Splunk, RSA) as well creation/development of use cases.

• Experience in the security incident detection or response realm.

• Knowledge and work experience of IDS/IPS tuning.

• Experience with third party cloud solutions (Zscaler, iBoss, Cylance).

• Experience with Vulnerability Management solutions (Qualys, Nessus).

• Experience with Policy Assessment tools (Tufin, Algosec, Firemon, Skybox).

• Experience with Linux/UNIX based environments.

• Knowledge of a scripting language.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.