Client Sales Executive Stoke-on-Trent, England
Job description
Location: Stoke (Hybrid*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
An exciting opportunity has arisen for the right individual to focus on selling converged and mobile services, identifying and maximising prospects and upselling Vodafone’s UK leading portfolio.
When you join Vodafone’s Business sales function, you will succeed within our desk-based role. Your success will be to sell solutions from our extensive business portfolio through strong, professional and long lasting relationships with our customer base. You will ensure the customer is always ready to deliver their business needs during what is a challenging and uncertain environment.
What you’ll do
Manage an allocated base of SME fixed and mobile customers whilst working within a small and high performing team.- Successfully differentiate from competitors through solution selling, understanding client challenges and problem statements, identifying opportunities, driving organic growth and client retention.
- Drive rNPS improvements through excellent customer experience, becoming our clients trusted advisor.
- Be confident, self-motivated and able to use own initiative.
- Deliver commercially responsible decisions ensuring the clients and Vodafone’s needs are met
- Accurate forecasting of key performance metrics, utilising salesforce and lead management.
- Identify opportunities for Unified communications, IOT, security and Cloud & Hosting propositions.
- Identify opportunities to grow mobile base revenue through cross sell upsell propositions.
- Work to sometimes challenging, client led timeframes.
- Effectively and efficiently, manage aligned customer queries.
Who you are
Drive and hunger to hit targets in a challenging and complex sales environment.- Solution based selling sales experience in a SME or equivalent market
- An understanding of Converged, mobile and fixed voice, data, Cloud & Hosting would be of benefit.
- A positive attitude with a pro activate willingness to learn.
- Ability to understand customer needs, build long lasting relationships with customers uncovering multiple opportunities.
- An understanding of P&L and revenue management would be beneficial.
- The ability to articulate how our portfolio can increase productivity and efficiencies using outstanding written and oral communication skills.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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