Client Operations Manager - VP

Client Operations Manager - VP Edinburgh, Scotland

JPMorgan Chase Bank, N.A.
Full Time Edinburgh, Scotland 32266 - 68495 GBP ANNUAL Today
Job description

As our new Client Operations Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. You will also be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

Job responsibilities:

  • Lead a team responsible for all client interactions for multiple key clients within Fund Accounting.
  • Build & maintain stable relationships with the clients to support key interactions and seamless escalation.
  • Represent Fund Accounting in all client & internal interactions
  • Be responsible for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
  • Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
  • Work across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
  • Maintain close partnership with internal stakeholders

Required qualifications, capabilities, and skills:

  • Several years of experience in Fund Accounting operations
  • Technical-savvy, demonstrating skills within accounting principles and theories
  • Ability to demonstrate strategic thinking combined with strong analytical skills
  • Inclusive leadership and staff development skills with prior team management experience
  • Ability to make balanced decisions and effectively represent our brand.
  • Ability to deliver amid continuous change in a high paced environment
  • Ability to collaborate with clients and effectively manage client expectations

Preferred qualifications, capabilities and skills:

  • Experience working across multiple business areas and functions to deliver results
  • Excellent written and verbal communication and presentation skills
  • Experience within Change Management

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Client Operations Manager - VP
JPMorgan Chase Bank, N.A.

www.jpmorgan.com
New York, United States
Jamie Dimon
$10+ billion (USD)
10000+ Employees
Company - Public
Investment & Asset Management
Finance
1799
Related Jobs

All Related Listed jobs

Caretaker - Willenhall Library
Walsall Council Willenhall, England 12.02 - 13.91 GBP HOURLY Today

Part time working 15 hours per week for 52 weeks per year. The main duties of the role comprise the security of the library and grounds, general portage and

General Farm Worker for 350 Cow Dairy Farm
PW & DP Round & Son Gloucester, England 10 - 11 GBP HOURLY Today

This is a direct employed job, not agency.*. The herd supplies milk on a premium contract and must therefore meet the highest welfare and management standards

Engineering Opportunities
Unilever Leeds, England 32283 - 53136 GBP ANNUAL Today

Unilever is one of the worlds leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a

Server
Miller and Carter Horsham Horsham, England 10.42 GBP HOURLY Today

Are you passionate about serving great food and giving an amazing service that you can be proud of? Have you got an eye for detail and are you able to work

Night Care Assistant
Hempstalls Hall Care Home Newcastle under Lyme, England Today

Paid e-learning and training. Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out.